MainStay Suites Fitchburg - Madison

We recently spent two nights at this property. The rooms are spacious, clean, and quiet. The bed was comfortable. The location was perfect for us as we were visiting relatives in the area. Would not hesitate to stay here again when visiting the Madison area.

Reserved 2 rooms for 1 night, needed 1 room for 2 nights, receptionist canceled the 2nd room and said I shouldn't be charged but if I did to call. We actually stayed 3 nights, however after returning home I called and the manager called me the next day and said he would refund my card. To date NO refund and when I called the desk (I was referred to the Fitchburg, WI Hotel, not the 800#, the woman wasn't helpful!

Very disappointed in the service here in a very difficult time. Traveled from out of state due to a family situation. Booked a room online went to check in was told that my email indeed showed the correct hotel location and the correct day. But it wasn't showing up in the system. I was told there was nothing she could do since I booked through a "third party site" . I booked through Choice Hotels. Choice Hotels owns Mainstay Hotels so she couldn't give me adequate answer how it was a third party site or if it was why they would not honor a valid reservation. I have never experienced being turned away from a hotel with a reservation in hand. It made an already terrible situation even worse. I sat in the parking lot crying and had to drive around in an area I was not familiar with to find another hotel when I had a reservation. Edit I looked just now, and my "nonexistent" reservation is now canceled. I theorized it showed up in the system later after she disregarded and dismissed me and told me I had no reservation. I had booked it it 15 minutes before I arrived(which I told her but she just said no its not in the system) it took awhile to show up in the system. She just canceled it. Instead calling me on the number listed and apologizing and acknowledging her mistake.

Clean and comfortable. Not super modern but well maintained. Modest but okay breakfast.Close to Qdoba, Panera, and Pick n Save. Generous parking. Nice pool. THE place to stay when visiting relatives at the Waterford senior apartments. I’ll be back!

Stayed for just one night, but it was an enjoyable, quiet stay. The hotel is clean, and the check-in was a breeze. The room was spacious and clean. Had an early morning flight, so I wasn't able to try the breakfast. Would definitely stay here again.

Booking a room, finding parking, and checking in were all quick and easily done. The lobby was clean, our room was clean, the bed (comfortable and cozy) was made and clean, bathroom was restocked with nicely folded towels (even the toilet paper ends were folded nicely!), kitchen area was clean and stocked with all the utensils we needed to cook, eat and reheat leftovers. The pool is a little small but there was enough room for 10 of us to be in the pool swimming together, bonus points for the hot tub! The little store downstairs was a bit expensive, but there are snacks, a small amount of microwavable foods options, medicine, and laundry detergent available. The only small issue we had were having to swipe our keys multiple times before our door would unlock for us. It still worked, so no biggy for us! Didn't wake up in time to try their breakfast. If we're ever in town again, we will definitely be booking here again!

This is your typical mid-range, mini-suite hotel. For our purposes, the little kitchen and full size fridge were perfect. Room/bathroom was VERY CLEAN and having just come from 2 previous hotel stays, this BED was the most comfortable of all (and they were Hyatts!). Mattress was firm with a cushy topper so that you sunk in a bit but your back was fully supported. We woke up refreshed every morning. Bed linens were soft and good quality. The recliner and height adjustable desk chair made for good work options in the room. Lighting was also varied and sufficient. Yes, you could hear people walking upstairs (we had a 3rd floor room) and Yes, if someone made a pungent dinner, the hallway retained the odors for a bit....I don't know of any way around this, especially for traveling workers who are staying here for extended periods and need to make meals. The staff went out of their way to be personable. Greetings from the front desk as you entered and exited. Housekeeping or hotel staff acknowledged you in the hallways, and Hubert took EXCELLENT care of the breakfast room and its occupants, even stepping in to provide distractions for distraught children. He wiped every chair and table immediately after each patron. He was on top of refills and special requests. High marks for him!! I wish the breakfast would have been more varied. We were there 4 mornings with the exact same breakfast. Standard hotel buffet fare: waffles, toast, bagels, muffins, eggs [kind of rubbery every day :o( ], ham slices, apples, oranges, juice, coffee, tea, hot chocolate, yogurt, same 3 cereals, milk. We commented specifically on housekeeping. They REALLY did a great job. Floors were clean and well vacuumed. Bathroom fixtures were shiny. Kitchen stove, fridge, micro, counters, utensils....ALL were clean and unstained. We were traveling with elderly parents who also were very satisfied with their room and the customer care.

We visited during a home game for the Badgers (challenging) so could not stay with the wedding party but found Hawthorne. It was a workable option - a few miles from the wedding venue. Clean, breakfast worked on Saturday-we left before the breakfast on Sunday. We got in late on Friday and left early on Sunday so a quick trip. I think the negative for me was the old fashioned paperwork- checking in and out was more of a hassle than I am used to but overall the hotel worked for this visit.

Very good expirience, the service was very nice and the room big with a little kitchen. Only 15 min away from wisconsin downtown and the capitol. Breakfast very simple but good. There is parking for everybody.