Gastnutzer
2. März 2024
After staying in a basic Riad in the medina of Marrrakech for 5 days, then a three day trip through the mountains and dessert, this was our final few nights, looking forward to a bit of luxury, a spa and a pool. We had booked a deluxe room with twin beds, but received an email to say this couldn't be confirmed until arrival. I emailed 3 times about this as a twin room was essential. Eventually received a response that we had a tein room. We had a gorgeous large clean room but no tea/coffee making facilities and oh my god, soooo noisy from the main road and other guests, we didn't sleep at all (despite me living on a noisy main road in the UK so used to it) but this was something else. Don't get rooms 401 to 405 for that reason. Lovely ambiance in the restaurant, breakfast OK, didn't use restaurant in the evening as seamed quite pricey. Went to use the pool on the roof, lovely seating area and views but no water in the pool! This could be a lovely modern hotel, so much effort put into the look and furnishings, but not guests expectations of a 5 star hotel. Really needs sound proofing. Thought it had a bar, but it doesn't. All the staff very nice, helpful and attentive. I would stay again as it was spotlessly clean and new, but would call to ensure I had a room away from the road.
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