Heritage Inn & Suites St Louis Fenton, Trademark by Wyndham

Hockey team was housed on first floor. Quiet time hours are 10-7. Hockey parents loud. Complained at 1:00a and front desk blew us off. Floors in bathroom had hair that was stuck to floor during mopping process but not picked up.

The room was great and the breakfast was good!! The staff awesome. I would stay here again and I’m a Hilton Honor member. ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

Overall the stay was good, beds comfortable, clean and the breakfast was good. But, we didn’t have any washcloths, there was a weird white stain on the chair in our room and we wondered about the coffee creamer jugs staying out all night in the lobby. Aren’t they supposed to be refrigerated?

Checked in & within 10 minutes of being in the room discovered BED BUGS. Immediately took all bags and belongings out of the room & left my blanket on the bed bc we didn’t wanna bring bugs with us. The front desk went up and confirmed that the bed was covered in bed bugs. Even said “I don’t know how any of the housekeepers could change the sheets without seeing the bugs bc they’re so bad.” All we received was a refund & all the surrounding hotels were sold out so we had to make the drive 2 1/2 hours back home after spending a long exhausting day at six flags. My son was extremely disappointed. All I can think of are all the guests who stayed previously who probably took bed bugs home with them & infested their own homes with them. Ugh. Here is a video of me discovering them. They were crawling on top of the blankets. (As we hadn’t even gotten under the covers yet when we saw them) Will never stay at any of these hotels again.

Room was not vacuumed, hair covered the tub and floor, toilet had hair and pee everywhere. Mirror was filthy. Someone had pulled the plug out of clock radio and left it plugged in. I went to unplugged radio and grabbed live wire. There were construction workers living at the hotel. They were sitting in the hallway, even right outside our door, playing music loud, standing in the hallway all the time, on the phone at 7am taking on phone very loud. We all felt very uncomfortable and unsafe. The hotel next door was closed down for some reason, which was part of theirs, and all the guests that were staying at the hotel were switch here. They didn't even inform the guests. Just left a sign on the door, check into other hotel. So they normally use the big kitchen at other hotel but since it was closed there was NO nighly reception and breakfast was horrible. All done by microwave. Coffee grounds in coffee 3 days in a row! Breakfast was super greasy. The pool had to be treated with more chemicals because overgrowth and no sign posted. A worker told us about it. The room kept changing the temps back to 74. We asked for connecting rooms and one room was on one end of the hall and the other one was clear other end of the hall. So much for family staying together!!! Room key didn't work on 2nd day. The front desk seemed annoyed that we were there. They didn't bother telling is about the reception or breakfast. We will not be staying here again. Also maid cart left in hallway all 3 days. And no pool towels on 2nd night stay. Hot tub was warm and not strong and next night super hot and strong. People were vaping and smoking everywhere. Everywhere smelled of smoke. Bathroom was so small you could sit on toilet and wash hands. Shower wasn't hot. And when you pulled on shower lift up not only half the water went to the shower head. Strong smell of **** inside and outside of hotel.

We did not have prior reservations, but stopped and went in. We’re greeted by a lovely, professional and kind associate. Gave us a choice of available rooms and we selected one. Price was very reasonable and included so much in the way of amenities. She told us about the evening offer whereby you get snacks (really more than snacks), drinks (alcohol and soft drinks) which lasts for an hour and a half. (Maybe more, but ample time to enjoy). Room was nicely appointed. Breakfast was great! Lots of choices and again, pleasant, accommodating people. I would definitely recommend this particular location for anyone in the area.

We have stayed here several times. It is our go to hotel for the area. The staff is beyond polite and friendly. It is clean and easy access off/on to the freeway. The breakfast and kickback was always fully stocked. The kiddos loved the soda and popcorn :). The pool area was clean and stocked with towels. It is just a short drive to many different places in the St. Louis area. We will stay here again. Thanks for offering a clean and safe place in the area.

Nice clean hotel close to everything. Has CrackerBarrel right behind, walking distance and it was very convenient. The hotel staff is 10+ always with a smile ready to help. Needs a better fitness room, not much in it. I still give it 10+ because of the cleanliness, how nice and quiet it was, and especially the people who work at the hotel.

It was a fantastic experience! They exceeded my expectations. The staff was awesome, and they did an excellent job addressing my concerns. However, the Wi-Fi was weak and not secured. During mealtime, I hope they recommend people to clean and wash their hands. Unfortunately, too many people showed up to breakfast or evening meals unclean and smelly.