Four Points by Sheraton Fayetteville Fort Liberty

I walked into the hotel and was immediately questioned about why I was in the hotel and who I was coming to see . I let them know that I didn’t need any assistance , however they continue to threaten with security . I stayed in place and called my friend that I was coming to pick up . The front desk clerks ( Jocellyn / Gian) and begin to speak in another language while looking at me . They then stated that this was their policy . I asked them to call the room and if they needed my ID . The call was made and I asked if they needed my ID .. they never responded so I begin walking towards the room. They told me that I could not walk to the room and I had to wait for my guest to come get me . I then asked for the policy in writing and to speak to the manager . They called the manager and the manager refused to come out to the front desk . They then admitted there was no such policy . I waited until my guest arrived . Needless to say , they checked out of the hotel the same day they arrived .

The entire hotel was temperature restricted to 68-72 degrees. During our stay we asked for a few fans to attempt to make it more bearable, and they had to get one that looked like it came from the dumpster out back. The beds are dangerously high if you have children, or roll around in your sleep. No one cleaned the pullout sofa-bed, and there was debris everywhere. The door locks were broken and didn't function without physical manipulation beyond normal means. Finally the rooms smelled fishy, or musty, or just plain funky. We couldn't stay there more than 30 mins before asking for a refund and leaving.

I am not sure why anyone would put a 2-3 star when it is clearly a 5 star hotel. The hotel is clean, the staff are friendly and write notes to thank their customers. I also love how friendly and personable the staff is. This is truly a great hotel that I will definitely book for future trips!

Hotel is pretty basic but great location. The furniture and building is outdated but cleanliness was great. The hotel upgraded my room which I appreciated. The hotel staff was great as well. Would stay again if I’m the area.

If this is truly the number two property in Fayetteville I'd suggest you move on to a different city. This place is well worn. I took the temptation to book the first hotel I called - MISTAKE. $132 for an upgraded room. My suggestion is to find a newer hotel.

The staff was friendly and the beds were clean and comfortable; however, the decor is outdated and the furniture is older and somewhat chipped in areas. The tv picture was not clear (all the channels had the “snow effect”) and the toilet did not always flush properly. Great location especially for Fort Bragg and the breakfast was good for a bag breakfast-the woman serving breakfast was super friendly! It is you bare basic 2 star hotel stay.