Gastnutzer
11. Juni 2024
We chose this hotel due to the location being close to the family we were visiting and the fact that we are Choice members. Check in was seamless and the room was great and in a quiet area of the hotel. However, the parking was awful. A large FedEx truck was taking up about 6 spots in the way it was parked and didn't have an overflow lot or anywhere to park a small semi truck & trailer. We weren't allowed to use the adjacent parking lot because "it belonged to the church". We booked several months in advance for our 3 nights, a Sunday -Wednesday. Early in the morning on Tuesday {-well, before check out time-} of what would've been our 3rd day (we had already stayed 2 of our 3 nights) we had to check out unexpectedly. The manager/ owner's wife? I don't know who she was exactly, as she never introduced herself- proceeded to tell me she would have to still charge me for the 3rd night because of the "cancellation policy". I wasn't cancelling anything, we had something come up and we had to leave a day early. She tried to go round and round with me on this. I used to work for a Choice property for almost 9 years, so I know most of the in's and out's of the industry and what was up to Front Desk agent's discretion. Finally my husband came inquiring on the "cancellation charge", she begrudgingly agreed to check us out and "refund us" for the last night. Apparently, her hotel doesn't do authorizations at check in, charges only. But to each their own. Being a Choice Member you're supposed to have special concessions in place like this- i.e.: early check in, late check outs etc. She was quite rude and unprofessional over us having to leave a day early, which was completely out of our control. If I had to number rate this hotel, because of her rudeness and the parking issues, I would have to give a 2 out of 5. The shower was hot and we got great rest. That's the only positives I can give.
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