Extended Stay America Select Suites - Dallas - Farmers Branch

one of the most overrated properties we've ever stayed at.A poor guest experience. managers are difficult. THe assistant female manager is highly abrasive and a pain to deal with- bossy with a "no can do" attitude more appropriate for the DMV or some bureaucratical govt office. They're more interested in ridiculous procedure over substance. Her and the manager act as if they're dispensing charity - not customer service to paying guests. They refuse to work with their customers. They don't understand the 4 C's of business- Customer service, Customer retention, customer feedback, customer sentiment. They prefer to run their business off- disdainful of repeat business. They don't realize that unhappy customers tell many more people than happy customers do. It is more like an inner city rent controlled housing complex than it is a hotel. This is becoming the calling card for ESA- they're quickly becoming worse than many of the motel 6's you find in inner cities. The ESA corporate is antagonistic when it comes to any negative feedback relative to their hotels. They never call you back or consider the constructive feedback.

They were so rough and very racist once I came in they tell me my id was in Spanish and then they start saying that they need a id not the one i had or a passport it's first time one hotel ask me for passport i been in a lot of trips and never had this problem he star asking for my SSN and all that they say why do i live here if i don't have a driver license i can believe Omar and Tina been so racist