Hampton Inn Fairhope-Mobile Bay

Initial room was nasty and had round unsanitary padded toilet seat for an elongated toilet. Rim protruded out below as you were seated. The padded seat was unbelievable and not ok in a 3 star hotel room used by many people. Totally unsanitary. Something nasty sprayed on the curtains like someone was sick and it was never cleaned. Shears smelled badly. It took 2 days after we reported it to get a conversation with a manager on site and after contacting him in person and showing him pics he moved us to the room next door. No offer of anything to compensate us for the 1st two nights spent in a room of such poor conditions. The room we moved to was fine and clean. However on the day we were scheduled for housekeeping service they did not come. We left at 7AM and were back in the room by 1:30pm and reported that we needed our room serviced(garbage removed and clean towels, beds freshened) and were informed that housekeeping had left for the day and somehow missed us. The person at the front desk did come and was very nice. She emptied our garbage and brought clean towels for us. The hotel is older and we do not mind that at all. It's charming, and the location is great. But the nasty rooms and delay in helping us with no offer to make it right will prevent us from ever staying here again.

Good luck! You may think you are calling this hotel, but in fact, you are calling someone in another country. I have simple questions and concerns and have been unable to get anyone to understand me. I booked this room 2 days ago and will be staying there tonight. I hope the aesthetics are better this time around. I believe this hotel is going downhill FAST. The carpets are extremely worn, maid service leaves a lot to be desired. Parking lot is always a mess. Great location--and once was a wonderful place to stay. SAD . . . What I am most irritated about is that I cannot speak to someone at the hotel's front desk. That is assinine!

Excellent experience for our first visit to this hotel. Wanted to get away for the night (driving in from NW Florida), and Mobile is a bit sketchy these days. This hotel is the only major chain hotel in downtown Fairhope. It is walking distance to several Excellent restaurants, bars and shops. Free garage parking and a well maintained breakfast buffet. The first room we were assigned had a minor maintenance issue, and staff were able to relocate us quickly. Both rooms were in great condition, clean and quiet throughout the night.

Great place to stay while being in walking distance to shopping and eating places. The place seems to be doing renovations as pool was not opened. It looks like lobby and breakfast area has been renovated. The breakfast hostess was friendly, kept replenishing items and coffee, and wiped down tables as guests left. The rooms need a lot of attention as they are showing their age and wear and tear. The front desk people were friendly and gave suggestions as nearby places to eat and visit. I am already looking forward to next year’s visit and hopefully all the rooms will be renovated.

Pro’s - Hotel is centrally located right in the middle of town. You can walk to most restaurants and attractions. Con’s - Although the outside of this hotel is quaint & well kept, the interior is dated & it seems like an older property. Major construction going on next door, view from window was of construction workers. Two towels in the bathroom upon arrival & hairdryer was broken. Hundreds of cigarette butts right by the side entrance.

We arrived at 3 to check in - rooms were not ready. Front Desk was very unorganized. Room was very dark and old - window faced a wall. Bathroom was old and rusty, carpet was dirty and smelled. Breakfast was a joke. They double charged us for our pet and I spoke to the GM two time. She assured me she wuld refund my card - never happen! Location was the only good thing about this Hotel. The outside was dirty and there was trash everywhere. I visit Fairhope 4/5 times a year. I would never stay hear again. $$$ for a 2 star

Carpet squares coming loose, ink writing on door frame and lamp shade, obvious paint repair mismatch on walls, shower curtain improperly installed, bench seats in breakfast area badly scuffed and sunken such that it was hard to stand up from. Expect better quality from Hilton. Paid $350 per night.

Rooms nice size. Location the best! Staff helpful. Always stay at this hotel. Walking distance to everything and everywhere. Parking convenient. They offer breakfast but I didn't eat at the hotel. I'll be back!

How best to describe a number of disappointments for one stay at a chain that's typically reliable? First, not being able to check in at 3:00 PM. Evidently, we were not the only ones impacted as there were a half dozen others sitting in the lounge with suitcases past the promised check in time. And not just "a little bit" past 3, but more than an hour. John was staffing the front desk & was empathetic. I asked to speak with the General Manager & was told she had left for the day. Next, we went to the room & as we tend to do, turned on the TV. Alas, it was not functioning. Normally not a big issue but I'm a MLB fan & especially enjoy playoff baseball. Not today though since it took a bit before someone could fix the TV situation. The final straw was taking a shower - or attempting to do so. I don't take long showers but on this particular day, the water pressure was so abysmal that there was no other option. It seemingly took forever to rinse head & body - and you were still left wondering whether you were successful. Without a doubt, one of the worst shower experiences I can recall. Also, there was a lot of construction immediately adjacent to the hotel and the parking garage. So perhaps the degradation of this hotel could be ascribed to a phenomenom that was recently described by the BBC as "skimpflation": But in addition to shrinking products, businesses are also cutting back on the quality and availability of their services, while keeping prices steady. This is called 'skimpflation' – and although the changes are sometimes significant, they often fly under the radar. We love going to Fairhope, but will need to reconsider based on hotels.