Premier Inn Exeter (Countess Wear)

The hotel was clean and comfortable as we would expect. The bed was comfy but the pillows were rather hard. There was disabled parking right by the door which was a bonus for us not having to take the luggage too far.

Good value. Was a bit worried when I saw on the map that it is by a big roundabout but our room (44) was very quiet. There was plenty of free parking close to our room. The room we had was for 2 ie twin beds. There was no room for a sofa like in most Premier Inns.

The staff at this Premier Inn were really nice and helpful. That where the quality ends I'm afraid. Its in dire need of an update, rooms smelt damp and musty, carpet is shocking, a general lack of upkeep and cleanliness and unfortunately Premier Inns no longer represent value for money at all.

Has a motel look about it and a little tired around the edges. The shower in our room only had a fixed head and the base of the shower area had definitely seen better days. However, the room was clean, the bed very comfortable, the staff very friendly and the Beefeater restaurant OK as well. We had meal deals, and the breakfast service was great. I thought that they were a bit tight with the evening menus. I can understand them surcharging for more expensive meals such as steaks, but to start charging 50p extra for a Sundae seems tight.

Staff and restaurant were great, the steak meal was cooked very well and very hot , cleanliness in our bathroom was shocking , with urine over the floor and a tissue with blood on in the bathroom bin. The ladies on reception were lovely but no housekeeping on-site

We are regular users of Premier. It is our go-to motel, certainly for convenient overnight stays. This is our first time at the Countess Wear site. This place is getting very dated. The room was about as usual and the bed was comfy as always but there was only one USB socket in the room on the far side to the bed. And it didn't work (we tried both the cables we use daily at home which we had brought with us) so we were unable to charge either of our phones, iPad or computer. Frustrating. Also no way to contact reception excect to walk a very long way back to the desk in person. We had arrived late at night and all we wanted to do was to get some sleep so didn't tell reception about the USB until the morning. They said it was probably unplugged from behind the TV but as the UBS was integrated in a socket in the wall this clearly wasn't the case. The rooms need updating to bring them into use for 21st century travellers.