Bally's Evansville Casino & Hotel

I am mortified at the appallingly ride and unprofessional behavior of a man working at the front desk. I stayed the night of the 18th, a Wednesday. We hadn't planned to stay, but won at the ****** and saw rates of $70 online. We checked in at 2 am with the (truly professional and kind) night auditor. Having worked night audit at numerous properties, I saw that she was in the middle of the audit and in a bit of a rush to get it done. Totally understandable. However, I was charged a right roughly $25 than the rate listed online.. Considering I NEVER signed anything and was told nothing about my rate, I wanted an explanation. I didn't receive one. The man at the front desk was aggressive, hostile and has no business in customer service. He kept saying "since I've worked at a hotel, I should know that rates fluctuate." Obviously alpha male wanna be. However, they tend not to get higher at 2 am compared to 8 pm. He kept repeating "what do you want me to do about it" and the kicker was "I'm too busy at the front desk for this." Either call me and give me a proper explanation with adjusted rates or I'm going to Ballys corporate and never attending your establishment again.

This seems to be the winningist ****** around, and fine for a stay. As others have noted, some of the carpeting is a bit old, but I'd rather costs go into winnings anyway. Plusses: very pleasant at check-in, good location for exercise and near to other local activities, Taps Brew house is great, especially like hot wings and $3 beer specials (which are quite good). Negatives: no gym or pool (but OK, savings best put into winnings anyway 🙂.)

Periodically I must stay at this property for work. Each time upon entering lobby the stench of stale smoke overwhelms. Carpets are dirty and nasty. Front desk staff not customer friendly. I truly detest staying here for business but the choice is not mine.

Name: Tera Davis Check In: 12/3/2023 Check Out: 12/5/2023 I usually love to stay at ****** hotels because the service and hotel is usually better than at a standard hotel. I come to Evansville to play and stay at Bally's because it's usually a fun experience. This particular time was awful, and I was treated horribly by the ****** security staff and the front desk (with the exception of Mrs. Bobbie who was really nice to me.) The first problem that I encountered was housekeeping knocking on my door at 8:50am on checkout day. She also came back at 9:50a.m. After checking out, I asked the hotel to store my big pink bag and the front desk clerk let me know that he would only make one exception for me because I have to be staying in the hotel in order to store my things. I informed him that I wanted to go play before I left, and I had just checked out. This makes no sense, the clerk knew I had checked out of the hotel (Room 305) a few minutes ago. He was very short with me. (I did not drive into the city this time; I caught the greyhound because I live in Tennessee.) By the way, I stayed on my room comps, so this proves that I play at the ******. He didn't care. My troubles didn't stop there, however. I come to this ****** to play for a long time since I'm from another state and don't get to come as much as I like. I play, then I take a break in the red chairs. I start back playing after 30 minutes. This time, the security at the front entrance of the ****** treated me like dirt. I walked up to him and stated, " Do I need to show my I.D. again since you've already seen it." He ignored me and wouldn't respond. The other officer came to my aid. I asked why is he ignoring me? The other officer stated, "I don't know." The other officer informed me that the guy's name was Chris Maddin. He still ignored me like I wasn't even standing there. I complained to the supervisor, Alex. Alex informed me that there was nothing he could do because Chris is over him. Alex stated he would inform the director who was in surveillance and didn't have time to deal with my complaint. Alex said, " I'm sorry you were treated that way, but there's nothing I can do, Chris is over me. The director will contact you. I gave Alex my name, Tera Davis. Of course, the director has no time to deal with me, so no one contacted me. Usually when casinos start struggling financially, the customer service goes downhill. I noticed that this ****** went from Tropicana to Bally's so maybe there are some cuts that's making employees unhappy. They treated me the worst. I won't come back to this particular one. They can keep the complimentary rooms and the free slot play. I prefer better service.

I have to say that the people down there in the ****** were nice, and the layout was perfect. I also have to say that the hotel room was nice the people were good at checking in this was my mom's first time with Superstar TIer and I also learned what the people here at Tap House were really like the prices were really good and responding

checked into room 420. AH nice digs these ****** have, even for us NOT being gamblers. The restaurant is nice. Giving the Bally newer tower #2 hotel room 420 a 4.3 Hinge rating. It would have been much higher as the Big comfortable King Bed was nice, and there is this UNBELEAVAVABLE multi-port shower (room in there big enough for three) that was very “titillating” with all its jets, but the bottom of the shower door leaked, and we found a small pond outside the door upon exiting (the lower door seal is shot). Informed the front desk, and they wrote a work order against the issue. We will just take our own action by placing a towel to dam the leak. Oh yeah, the TV sound (A SAMSUN) has very tiny audio; otherwise, it was a very nice room (too bad we could not give the accommodation a higher rating!

I go here often and have gotten comped. Sometime due to play often due to the friendly host. Which are usually very helpful. Tried to go bday weekend in Oct 15th and Darlene didn't try to help nor wanted to. She usually like this with me all others are helpful.

Bally's is a nice place to stay but I want to talk about how fantastic their front desk employee Jarred is. He was so helpful to me and everyone else he came in contact with. He did everything with a smile and a sense of joy. After a long travel day he was so welcoming and genuinely kind and sincere. What a wonderful person. Thank you Jarred for making a huge difference in my experience at Bally's!

I was there for check-in they were really nice then they were going to go get something to eat at the tap house then after that I room was ready then they had some really good service and them they had some really good people there