Best Western El Cid

The Hotel is good, but compared to Hotel next Door this is way below. the room is good, the front office service is very bad, the bathrooms are very small and floor is dirty. The location is amazing, it s in the Centre of the walking street, on Sunday they have events on the road and they block the road ,its good and can have nice time in the nights, with lots of music and god activity, lots of shops restaurant etc. if there is no rooms available in other hotel i will sure stay here.

Excellent for pets!

Items malfunctioning like TV, coffee maker, electric outlets. Also no electric outlets next to bed which made difficult to connect medical machine. Bed was ok, the room had some type of smell, not too strong but noticeable. Shower Water pressure not enjoyable.

AC unit was leaking water. After reporting it to the front desk , they turned it off. AC didn't get fixed. Hoping they would give us a different room but no luck. Couldn't get any rest due to hot and humid weather. Possibly the last time I stay there.

The city view was beautiful, the room aesthetic was cozy and the staff were delightful 9/10 recommend. The reason for not 10/10 is light sleepers will struggle to sleep. Not a problem for myself and my party but the streets are loud and i know some light sleepers will find it bothersome.

I had a personal issue with my wife and walk in the the front desk area to stay for a few hours to let differences cool off but the person in charge at the desk ask me to leave I wasn’t doing anything wrong but sitting there for a while.

Right in the middle of restaurant bars liquor store but surprisingly very quite inside and poolside . Very easy to nurse hang over . Or keep the party going…………still not 20 characters .. damn ughhhh 1 hour tonla bufadora

We stay here at least twice a year for our sport fishing trips with Sergios. Best prices, their massage therapists are phenomenal, service is so great, and it's in the middle of all the fun when you are ready to hit the town for the night.

Stayed here many times. Overall, a great experience except for one man and the wifi. Gym is great. Tea selection is excellent. Excellent location too with ample parking. Staff were friendly and amazing- notably front desk young man Sebastian and short, healthy, hairy man that is middle aged. However sorry to share this but I have to, the one front desk man, Eduardo, was a red flag and rude. Even other co employees seemed disgruntled with him. I have always loved Mexico's people and warmth, except for this one man sadly who severely dragged the "service" score down. Eduardo was always very GRUMPY, always on his cellphone, and borderline rude. And these were encounters with him in separate days and shifts. He doesnt seem to be fit in the service and hospitality industry with a bad attitude like that. For example, he frowns when you ask something like "where's the other frappe coffee maker", he'd say "Hmmm!?" with a low, condescending tone. Check in was troublesome too as it took 20 mins. He insisted I had 3 reserved rooms, whereas I only had two since the other room was cancelled on *******. Terrible! He may excel at working at solo jobs with minimal human interaction. Eduardo seemed annoyed whenever you'd talk to him or even just greet him "Buenos Dias". He's that bad. He needs to be audited by a "mystery shopper". We're usually very forgiving and understanding cause he may have had a bad day or a big problem but he needs to leave these outside the door in the hospitality industry. His rudeness and stoicism have happened in many instances. You'd definitely lose customers and co-workers with such a ghastly attitude.:( Wifi is terribly slow at 3-4 MBPS, auto disconnects at night.:(