Gastnutzer
31. Januar 2023
Dogs are only allowed inside the room. We were expelled from the dining room in a mask of lies by the manager. We booked 2 rooms for two couples with a dog for 2 nights at the end of March. After 18:00 there is no reception, a key is inside the room. The first morning we entered the dining room with the dog with the knowledge of the hotel staff. The manager and hotel staff saw us throughout the breakfast. We even had a lot of fun. The second morning we came to the dining room, the manager told us to leave and we were not allowed to enter with the dog (the hotel that accepts dogs by definition). We asked why and even said that the morning before we were with the dog in the dining room and were not told anything. The manager claimed that we did not enter yesterday and we are lying to her. We refused her offers to leave the dog unattended outside in the rain or in the hotel room unattended and told her that if we went in with the dog yesterday, we are also allowed today (no signs about it at the hotel, we were not told it is forbidden even though we asked at the hotel before arrival). The manager forbade us to enter. We walked towards the room to pack our things and since then the harassment of the manager of the hotel has started. Every 5 minutes the manager went inside our room. We were offered to eat in the room (which was infested with ants, in the next paragraph) or after the operating time of the dining room. Of course we refused and asked to leave. She called us liars and said we were coming to disturb them. We asked them to leave so we could pack up and leave the hotel. The rooms themselves are filthy and not maintained. In one room there were dead ants on the sides of the bed (even after we cleaned they came back and died). In another room the corner shower was without a glass wall and we actually could not shower (after complaining they put a curtain on us that fell every time we touched it - we actually did not shower in the room). By the way, the manager said it was like this on purpose (very poor planning). The taps of the water were reversed, we discovered the hard way. There are places around the hotel to do a BBQ. The kibbutz hotel and its surroundings have lots of places to walk and lots of good restaurants. Will we return to this area, to the hotel? Definitely not.
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