manuelahS4191DI
12. September 2022
As part of our Zakynthos trip with our one-year-old daughter, we booked 2 nights at the Lithies Boutique Hotel because we were very impressed by the photos and description. Unfortunately, the booked 3-bed room quickly turned out to be a flop - a very simple furnished, dark room at the back of the house, seeming more like a cellar, directly under the parking lot, the specified sea side view only marginally recognizable, but all hotel guests walked past our patio to the pool. To make matters worse, the room was right at the entrance of the corridor to all the ground floor studios - the screen door slammed loudly every time the guests entered or left; in the very poorly soundproofed room, despite closed door and windows, every step in the hallway echoed loudly; quarrels, falling objects and flushing toilets in the adjoining rooms were also audible, as was every incoming car. There was no chance of getting some sleep before midnight, our child was woken several times. And all that for 145€/night!!! When we reported our problem the next morning and asked for another room, we only got the short answer that the hotel was fully booked and that you could hear the noise in every other room anyway. However, there were at least 3 other rooms available online (also on other floors). That is, the owner simply lied to us. We have never experienced such bad service, especially not in this price range. The superficially friendly, but secretly arrogant and ignorant demeanor of the owner reflects the unsympathetic overall atmosphere of this accommodation, which in our opinion cannot be hidden by a beautiful garden. Conclusion: badly soundproofed room with lack of relaxation, dishonest owner, catastrophic complaints management for families with small children, very bad value for money! We can only strongly advise against staying in this hotel!
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