Holiday Inn El Paso Airport

Everything is good except it's location very close to I10, please remember to choose a room away/not facing the main highway

Good hotel to atay

房間隔音效果不好，浴缸舊。早餐質量不錯！

Love the fact that the first thing I got told when I tried to book a room was “there is no point since you have to be out in 6 hours”. I mean I feel like that is my business if I just wanted to sleep in a bed for 6 hours, but that is besides the point since I wanted to stay for a few days. Didn’t get the bald man’s name, but he was EXTREAMLY rude.

I just got kicked out of the room for doing a “late check out”. Called the front desk twice to ask if there was availability for late check out, it seems like the phone was not working because the front desk would reply and sounded pissed of the second time that I called, They called the room and spoke to the front desk asked about late check out , she said it was at 11 when I asked if we could pay extra to do late check out she said check out is at 11, packed my things on my way to do a check out and the front desk lady sent someone to take me out of the hotel????? What? What kind of service is this. Someone with experience would try to give you options but not the lady who was working on Saturday morning shift on June 29. The towels were yellowish and there was no body wash, hair dryer didnt work. I usually dont mind the little details but in this case I have to point out the faults in their regards.

We were told when we walked in to book the room that our rate included one complimentary breakfast. In the morning, after we ordered, we were told the night clerk was mistaken, and they refused to honor the complimentary breakfast. So instead of them paying for their mistake and poorly trained clerks, we had to pay for it. I’ve rarely experienced such poor customer service.

During my stay in the hotel, I had some inconveniences in my room due to the AC issues and the elevator sounded like it would drop when It arrived on the 4 floor but the reception lady Daniela helped us with a good attitude and was kind and she helped to enjoy my stay in the hotel thanks Daniela work's I would stay in this hotel again

The breakfast service is stoped, but the room charge is still same. The room carpet is dusty. You can tell it has not been good enough carpet washing, vacuum only is not good enough. The front side room face the 10 freeway is very noisy! The front desk girl is very cold attitude.

No hot water until the last day (3 night stay). Management indicated a boiler problem. While a maintenance issue could happen any time, I did not receive any communication that the issue was not resolved on the second day. The manager offered loyalty points yo correct the problem but it’s been over a week and no points. Other guests apparently had a similar experience as I overheard discussions at the bar one evening. One enduring deficiency is the gym, which is missing weights and some accessories for machines. Despite a few different exercise options, I felt crowded when I was in the gym with one other person.