Crystal S
6. Mai 2024
There were stains on the chair, hair in the bathroom, the tub was dirty and stained, and the floor had not been vacuumed or mopped. We did not receive any type of housekeeping service while we were on property. The amenities promised on the website were not fully available. The breakfast offering was limited to a few items, despite the website stating a Bright Side Breakfast would be available. The room itself was lacking basic amenities. There was no hair dryer, the clock did not work and there was no phone in the room, which made it difficult to contact the front desk for assistance, we called the front desk from our cell phones over 5 different times and it was not answered once. The key card had to be reprogrammed every day. The deadbolt on the door did not lock properly, compromising the security of the room. The smoke detector was unplugged, which is a serious safety hazard as well as the fire extinguishers being locked with a chain. There were an abundance of cockroaches on property as well as several plates and bowls of food around on the floor near the bottom floor rooms to feed the stray cats around the area. Each time we went to the front desk to look for assistance with an issue we were met almost automatically with a standard response of ‘Unfortunately, our owners….’ . We were told unfortunately there were no towels available (our room only had two towels, one hand towel and zero wash cloths). Unfortunately, there was no ketchup or hotsauce. Unfortunately, there is no waffles. Unfortunately, there is no coffee. Unfortunately, the sewers back up into the tub sometimes. Unfortunately, we have no additional toilet paper. We had to go out and buy some.
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