El Nido Reef Strand Resort

Das Hotel liegt an einem ziemlich abgelegenen Ort – es ist sehr ruhig, aber der Weg zum Hotel ist ziemlich beschwerlich: Aufgrund der schmalen Straße, die den Strand mit der Stadt El Nido verbindet, können nur einige Verkehrsmittel das Hotel erreichen. Wenn Sie also eine Mitfahrgelegenheit möchten, müssen Sie das Hotel bitten, Sie abzuholen oder zum Strand zu bringen (tagsüber kostenlos). Zu Fuß dauert es etwa 15 Minuten, um in die Stadt zu gelangen. Ich war von der Aussicht und dem Pool begeistert, das Frühstück ist lecker (der Tocino hat mir wirklich gut geschmeckt), der Service hat mir gefallen. Das Zimmer ist groß und sauber. Auf jeden Fall zu empfehlen, wenn Sie eine ruhige und friedliche Atmosphäre mögen.

Das Hotelpersonal und der Besitzer waren sehr gut, aber die Lage ist schlecht und man muss sie um Transportmittel bitten, dreckig und schwierig, das Zimmer zu betreten. Es war wirklich eine schlechte Erfahrung und es war teuer. Gäste, die zu Fuß eintraten, hatten einen günstigeren Preis

The hotel was well located close to downtown with tricycle service. The staff was very friendly and breakfast made us enjoy and have energy for the island hopping . The hotel needs some renovation, the pillow cases were not washed from previous guests, and the washing stand had a leak causing malodor. The pool was nice and they did have beach access, but it was not proper for swimming.

The El Nido Reef Strand Resort was selected for our family vacation as 4 star accommodation in El Nido Palawan. Our entire family refused to stay there as it was a run down excuse for a hotel and totally misrepresented by our Travel Agent. Lowllights as follows; 1...Goat track to and from Hotel as cars could not travel there. Access was by way of a bike trike with several trips necessary over a bumpy narrow and scary trail. 2...Rooms were mouldy and smelly 3...Rooms were not maintained. loose tap fittings 4...Were were told hotel was popular and fully booked and lucky to stay there. Only unfortunate souls were there the rest of the place was empty 5...Pool was dirty and greenish 6...Beach front was terrible you could not swim there as it was rocky 7...Hotel Staff were a bunch of kids with little or no experience 8...Beds had thin foam mattresses and not appealing 9...We were informed that the hotel was owned by a German national who rarely visited and spent no money to maintain or improve the hotel Give this place a real MISS!!!! We have been trying to get our money back with little or no success by the Travel agent thus far. Travel agent tells us that Hotel is not answering calls or responding to emails.

Overview: Please avoid this hotel if you can. I know a lot of people in the review section have shared the same bad experience we have. It's evident that they have not fixed their hotel and attitude and you will likely experience the same - you have been WARNED! Also, I am sure you have noticed the very suspicious distribution of ratings given (lots of very bad and very good reviews). I am pretty sure these have been tampered with, please DO NOT TRUST this... Our Story: Me and my family booked a stay in mid-March 2023 for 5 nights at El Nido Reef Strand Resort. We paid a relatively premium price, comparable to some big hotels like the well-known Lime Resort, and were expecting a similar quality, as you should. This, however, was not a problem for us as we wanted to enjoy our holiday to the fullest - the pictures presented online (agoda.com) looked very nice and there was a beach view which we felt justified the price. Upon arriving at the hotel, we were very disappointed. It was comical, like meeting your Tinder date that looked nothing like the photos - we were catfished... Here are the highlights of our first impressions: - The overall condition of the facilities looked worn out compared to the pictures, not very clean, broken jacuzzi, disappointing beach. - The airconditioner (a very important part of any hotel in the Philippines) in our room was barely functional. It was placed in the most obscure part of the room so that the airflow was non-existent, facing down into the space between the window/door and curtains so that the air was trapped in between unless we exposed ourselves to the outside. - The furniture in our room was covered in mould, the shower pressure was very low, the sink faucet barely hanging onto the sink and a variety of insects (wasps and cockroaches) enjoying our stay with us :) The condition of the facilities alone would have warranted a 2-star review but the interactions with the owner are what really bring it down to a big, fat ZERO. Like anyone, we felt very unhappy with the hotel and proceeded with trying to cancel our stay and obtain a partial refund. Upon the owner hearing about this, he started confronting us, being very rude to my mother and raising her voice at her, and being very adamant that we WILL NOT receive a refund instead of trying to ensure the rest of the stay is compensated for with BASIC, good customer service. Of course, we told him about our reasons for cancelling, but his only response was to GASLIGHT us and try to discredit our genuine complaints. Absolutely ridiculous! Later on in the same evening, we asked for extra pillows just so that my mother could sleep a bit better. Not only could they not provide a simple necessity, but the owner had to add a bit more rudeness to this interaction as well. The very next day, we decided we would leave but before doing so we decided to have a swim in the pool because we had already paid for it. The next thing you know, the owner is pointing his came