Gastnutzer
31. Januar 2023
In February 2022, I reserved a block of rooms for my wedding in October 2022. We booked several rooms the same day and received confirmations with the rate we were quoted for all the rooms. When my wedding guests started calling in August to make reservations, the hotel decided to increase the price for the rooms which is AWFUL business. I called 6 times and left messages for the manager, Nicky, to call me back. I NEVER heard back from. Friday before the wedding, my guests and I arrived to check in. I had three rooms in my name: one for myself, one for mother of groom, and one for father of groom. The hotel didn’t have record of two of the room reservations even after sending me confirmation emails! I was EXTREMELY upset and demanded to speak with Nicky. After waiting 15 minutes, Nicky never showed up. Surprise surprise! My fiancé stayed at the front desk to try to straighten out this huge mess and Nicky finally arrived. She didn’t know it was my fiancé at the front desk and proceeded to bad mouth me until he informed her that she was talking about his fiancé. Saturday more guests arrived to check in and all of their reservations were incorrect as well. I don’t know how this place stays in business with their incompetence. The rooms were clean enough but smelled terrible and musty. The beds are old and extremely uncomfortable. There wasn’t even a door to the toilet area in the jacuzzi suite so what should have been a romantic evening after my wedding was overshadowed by the fact that you couldn’t even urinate in private! A new Marriott will be opening soon less than a mile from this place. Save yourself the money and headache and stay at the Marriott and not this dump!
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