Gastnutzer
23. Juli 2024
I recently had a disappointing experience with America Del Sur Hostel in El Calafate. I booked my stay through Hostelworld and paid the required non-refundable deposit. According to the terms, the rest of the payment was to be made upon arrival. However, the hostel tried to charge my card upfront and when the payment was declined, they asked me to pay through a third-party link. Despite making the payment immediately, I was informed that my reservation was cancelled because I provided feedback about the confusing payment process. The manager was unprofessional and unhelpful, refusing to address my concerns properly and instead, cancelling my reservation without justification. Moreover, they claimed to have refunded my money, but as of now, I have not received any refund. This experience has left me shocked and frustrated. I was only trying to provide constructive feedback to help improve their service for future guests. Instead, I was met with rudeness and an unjust cancellation of my booking. I urge potential guests to be cautious and to double-check their booking terms, as my experience suggests a lack of transparency and professionalism in handling reservations and customer feedback.
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