Gastnutzer
20. November 2024
Crystal Springs is located in a very serene, beautiful, peaceful mountainous area. However, upon check-in, I was expected to pay R500 cash for each unit, as a breakage fee, which I did not have on me. I also did not understand why there was a breakage fee at a four-star establishment upon check-in. I was informed that should I opt to pay through bank transfer, I would only be refunded 14 days after checkout, which I found to be unacceptable. There were rats in unit 25, which made our stay very uncomfortable. Generally, the resort seems a bit unkept, the gym facilities were also not clean, and we were expected to pay for gym access, I found that to be unusual. The staff was very friendly, and the pizzeria made the best pizza.
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