Fairfield Inn & Suites Edison-South Plainfield

Einfach unglaublich!

Great location, Very clean hotel and welcoming staff. The staff helped with extra bedding and some other amenities I needed for the babies with a smile on their face. The breakfast area was really clean and so was the room. Will definitely stay again.

Uncomfortable bed. The bathtub had quite a bit of someone else's hair in there. The general manager was rude and ineffective. The breakfast was ok but not great. (There were no waffles). The pool continues to be closed. Very bad stay. As a very loyal Marriott Rewards member I advise anyone reading this to stay elsewhere.

During my recent stay at Fairfield Inn & Suites by Marriott Edison-South Plainfield on February 17th, I encountered a situation that significantly compromised my comfort and trust in the Marriott brand, known for its cleanliness and customer service standards. Finding a bug in my bed the following morning was not just a major inconvenience; it was a distressing experience that highlighted a serious lapse in hygiene standards, which I had never expected from a Marriott establishment. Despite promptly reporting the issue and the staff's quick action to change my room, the emotional distress and the inconvenience of relocating, which consequently made me late for an appointment, seemed to be lightly regarded by the management. The offer of a mere $20 credit towards my stay was, to say the least, disappointing and felt dismissive of the gravity of the situation. Such a response does not align with the level of guest satisfaction and service excellence I have come to associate with Marriott. I had hoped for a resolution that would genuinely acknowledge and compensate for the discomfort caused, such as comping the affected night's stay. This would have demonstrated a true commitment to guest satisfaction and potentially restored my faith in Marriott as my choice for future lodging. The manner in which this incident was handled raises concerns not only for my own experience but for future guests as well. I urge the management to revisit their approach to such matters and to adhere more closely to the high standards Marriott is known for. The importance of immediate and appropriate action to address and prevent such incidents cannot be overstated. I share this review in the hope that it will prompt a reconsideration of my case and lead to measures that ensure a cleaner, more guest-focused experience moving forward. Marriott has always been a preferred choice for many because of its reputation, and it's crucial that such standards are upheld consistently across all properties. Sincerely, [A Guest Who Expected More]

My wife and I were in town to visit relatives for Thanksgiving and stayed the night of Thanksgiving. The location of the hotel is excellent, close to the exit for I 278. The front desk staff where very welcoming. Our room was clean and inviting, with a mini refrigerator and microwave. Loved the layout with the location of the whirlpool tub. When in the area again and have to stay overnight or longer the Fairfield Inn & Suites will be our first choice for accommodations.

Sleepless night in the first room due to loud and constant road noise. The room needed updating and had a bad odor. I complained and they moved me to a room on the back side of the building, which is what I initially requested and didn’t get. The second room was quiet, comfortable and smelled fresh. The front desk staff was apologetic and professional.

I’ll note we booked through Capital One travel which was clearly a mistake on my part but is no excuse for the actions of the hotel/GM. We arrived to check in and all was normal in the interaction. Got the key and got to room to discover it wasn’t what I booked (two doubles instead of a King/sofa bed suite). I went back to the desk and they said “oh, yea, it’s not available so the GM switched. You can call ******* for a refund.” Note, I wasn’t told this when I originally checked in, only after realizing it wasn’t right. I also didn’t book with *******! I booked with Capital One. Fine. We go back to the original room and find that the lock doesn’t work at all so they send us to another two full (not even queen, tiny double beds) room. I proceed to call Capital One as instructed and they offer me a King room. We’re traveling with a child and that doesn’t work so I say no just give me the difference in the room I booked. Capital One gives me a travel credit and I proceed to get my child ready to go to sleep. I then get a call from the GM who was contacted by Capital One saying they’re demanding a full refund for me. That’s not my problem but sketchy on their part. But here’s the part that gets me: the GM then offers to move us to our original room type. Somehow in 2 hours it magically became available? Why wasn’t I offered it on checkin? I declined as my child was already in bed but it left a horrible taste in my mouth about how the hotel was managed.

Fraudulent service of this hotel listing has charged us full booking fee and we drove ＞3 hrs to fairfield inn in edison NJ only to find out that they illegally cancelled our booking! Placed us in great jeopardy with a hungry crying child and physical pain/inability to drive further. I condemn their fradulent business practices and being a mariott rewards member demand appropriate action against this hotel administration and manager, who was absolutely showing lack of empathy and professionalism

We had a nice visit at this hotel. Staff were friendly and service oriented. The gentleman who I checked us in was very efficient and provided us with valuable information on where to go for supper. He was very helpful. The rooms were clean and very functional. Bed was comfortable and no noise. The hotel is a few km from the I-95, but easy to find if you have a GPS. It was easy to get back on the turnpike. Breakfast was good, with lots of variety. Nice, affordable hotel