Hotels in East Syracuse mit Fitnessstudio

I wish I could give this place a 0 star review. Let me start by saying I am not one to give bad reviews generally. But, beware….we booked for this past weekend for my daughters 9th birthday. Upon checking in and heading to our room we noticed that the hallways and common areas were filthy with cobwebs and stains on the walls, once we entered our rooms we discovered that the one had a bar of used soap on the bathroom floor and dirt on the walls and floor and the other room had a gigantic soaking wet spot on the carpet. We went to the desk to switch rooms and the second rooms were not much better, the one room smelled like dirty feet and the heat would not turn off, but we had traveled two hours with 5 kids and everyone was exhausted so we decided to stick it out for one night. Later that night my sister in law found a half eaten moldy cookie on her windowsill behind the curtain and when we went outside we found trash everywhere. The pictures online are nothing like the reality, the place should be condemned. The next morning my sister in law found what looked like a large bloodstain on her rooms carpet and I discovered that even though we had paid cash they had charged my credit card 898 dollars we brought all of the pictures and proof of the charge down to the front desk and were told the manager would be in at 9 and we had to speak to him. We went back to the front desk at around 9:10 AM and the manager was not in yet, so we waited until 9:40 when he finally arrived. He had already had a phone call from the gentleman working the desk and knew we were waiting to see him, and we were pointed out to him immediately. He ignored us and sat down and said “I need space, I’m not dealing with anyone for an hour” before disappearing into the back office….we again waited until we could get the guy at the front desks attention who went back and told him we wanted to talk to him and he started hollering that he wasn’t going to come talk to us for at least a half hour. When the guy at the desk told us this we told him, no, he will come out and talk to us now. He then started hollering that no one has any compassion and stomped out to talk to us. He assured me that the charges are only authorizations and that he would drop them immediately and gave us a $30 refund on a $120 room that was dirty and smelly. The charges have still not dropped and we emailed the general manager who has still not gotten back to us. We ended up switching hotels that morning. The facility is dirty and smelly with trash everywhere. Most of the rooms were not clean according to the other guests who stayed that night and the customer service was awful.

Alisa, J was a huge help and a wonderful employee. Great hotel and very affordable, spacious, stove, everything you need for a trip. When you guys go in ask for Alisa, J. One of the friendliest hotel staff I have encountered in my years of traveling.