Best Western Grantville/Hershey

We relocated to this hotel after our previous one in the area failed to meet our expectations. All good things to say about this one! Room was very clean and lots of room; beds were very comfortable and we slept well; the indoor pool was nice and warm; breakfast was good and plentiful. We will definitely consider staying here again in the future.

Stayed here for one night to attend the Bret Michaels concert. The staff were so friendly and helpful. The room was super clean and smelled fresh. Extended our checkout time to 1:00 so we didn't have to rush. Breakfast was amazing. I will bring a sound machine next time to help with the noise from the interstate nearby. We'll be back!

I did some research before our stay and while the reviews were good, I wasn't expecting this to be the best hotel of our entire road trip. I get the feeling that this location is under new management because some of the older reviews were not great and it seems like they also have new branding at the location. The room was super clean, very spacious and comfortable. The breakfast was good but the lady working the breakfast was extremely friendly and really seemed like she cared. For what we paid we definitely got a great value. I will say the only strike against them is the proximity to the highway (which isnt their fault). If you are a light sleeper, I'd definitely ask to get a room facing the front of the hotel because the back rooms are right next to I81. Eventually we did get used to it and it just became white noise. Overall a great stay, we'd definitely stay here again.

The front desk was very friendly and the check-In was quick. The hotel is not near much. There is an Italian restaurant down the street that I took out some food. The room is not that well lit. It is older but looks like it has been updated. There is a nice TV with a lot of stations. I have a king size bed suite. So there is a love sear and table. There is a microwave and small refrigerator. The hotel is right off of 81.

The overall appearance of the hotel was good. The exterior and interior were well maintained. The breakfast area and food was well maintained. The staff were very friendly and helpful. The overall condition of the room, linens, bathrooms were above average.

This stay was heading to be a disaster of an experience, with blame shared by myself, BW reservations, confusing and bait-switching online pricing and the nutty desk clerk I managed to get on the phone once (in five tries) in advance of my arrival. Long story short: Week-in-advance pricing for a weekend stay in a luxurious in-room whirlpool bath was $250 per night, non-refundable reservations were $70 less. What does rational person do? On Monday I booked at the refundable rate and marked my calendar for Thursday to cancel and rebook at the lower rate, if the room was available. It was – but on Thursday, when the website confusingly defaulted the arrival date as “today,” not the Friday arrival I wanted. I was in a hurry, didn’t notice, and booked the wrong night. My bad. But things went downhill fast when I tried to correct my mistake enroute … and reached a night clerk who clearly had no clue how to do her job. She asked if she could call me back but never did, and several calls I placed afterward never were picked up. A call from my car to a Best Western reservationist gave me availability for a whirlpool room at the hotel. Wonderful!! The cost? $100. Fantastic!! Why the heck wasn’t I given that price in the first place? I booked it, and hoped for the best … … and when I finally arrived late-evening at the property, there were no whirlpool rooms to be had. The two double beds I was given was perfectly acceptable, even at the $100 I was at that point willing to pay, but certainly not the $100 + $180 = $280 that at the moment was on my credit card. The next day, the morning desk clerk (and after returning home, the property manager) made sure I only paid the $100 (with tax) I felt was reasonable. Their efforts were worth adding back two stars to this review, for a five-star room experience … especially if I had that whirlpool to enjoy after eight tiring hours on the road. But would I stay there again? Not if I could be sure I could get the room I want – for a fair price, the first time booked.

The reviews on here are honestly too harsh. My stay was great. I walked in the lobby and instantly noticed (and smelled) how clean it was. I booked a king Jacuzzi room in room 217. Didn't have pillows on bed but that was a quick fix. Room was clean, and what I really liked was the sunshade AND blinds. Really pretty bathrooms. I did hear a little highway noise and did hear plumbing being used but I did not hear other people or doors closing. I did NOT have brown water coming from the tub, i thought the tub was quite clean, and there were NOT bugs.

Everything was excellent. The girl checking us In was super friendly and helpful. Had a room on the first floor which sometimes means noise from the lobby and people coming in and out of the hotel but not here. Breakfast was good. Kid loved making their own waffles and the parents enjoyed the fresh eggs, sausage links, and breakfast potatoes. Even the coffee was good. For the price we paid, excellent value!

Stayed here at the Grantville Best Western for one night to catch the Red Hot Chili Peppers show at Hersheypark Stadium. Clean, comfortable room. 15 minutes from Hershey Park. Decent breakfast including eggs, cheese omelets, potatoes, sausage patties, yogurt, waffle station, cereal, etc. Most of all - Great price!