Gastnutzer
11. Januar 2024
My family booked Susquehanna Manor Inn Bed and Breakfast for a holiday event from 12/31/23-01/02/24. My 87-year-old grandfather-in-law spent $3,000 so that we could enjoy the holiday together. Unfortunately, all did not go as planned. Around 1 AM on New Year's Day, we found live bed bugs in the Marrietta room and the Quinten room. After the bed bugs were found, one family from our party left and booked a new hotel room around 2 AM on their own dime. The rest of us checked out early and spent the next 24-48 hours washing and cleaning everything we brought into the Bed and Breakfast. Some items were not salvageable and had to be thrown out. Our weekend was ruined. We contacted the owner, Rachel Patterson, and asked for a full refund. Not only did she refuse to give my grandfather-in-law his money back, but she told us there was nothing she could do for us at all. No discounts. Nothing. I never leave negative reviews, but here we are. It was clear that she (or someone from her team) knew about the bed bugs. (See pictures). They still rented the house to us without a word. We gave her several opportunities to make it right, but she refused. I do not recommend staying here.
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