Hampton Inn Minneapolis-St. Paul/Eagan (Mall of America Area)

We are long time and long term Hilton guests, not likely to switch hotel chains, but we have this ongoing quibble. Why can't the hotel chain provide good bedside light for those of us who crawl into bed with our laptops? The room is so dark I had to switch on my cell phone light to see the electric outlets to plug in the cords to the outlet.

My family was in town to visit some friends and we stayed at Hampton Inn Minneapolis/Eagan for one night. When we arrived at the hotel, the airport shuttle driver had gone home on a Sunday evening and I had to return the rental car at the airport and needed a shuttle back. TJ did not even blink an eye and told me that she would call an Uber for me. I was half expecting to pay for the Uber ride and to my pleasant surprise, the Uber ride was paid for by the hotel. Moreover, I had to take a conference call on Zoom when I got back to the hotel. I was able to make it back in time for the conference call because TJ called the Uber to the hotel next to the rental car return. When I returned to the hotel, I had to take a conference call. I asked TJ whether there was a business center where I could take my call. Again, she did not blink an eye and found me a place where I could be in the conference call in a semi-secluded room. TJ went out of her way to make my time effortless and enjoyable. Kudos to service at Hampton Inn!

Very comfortable and clean. Quiet. Staff was pleasant and helpful. Continental breakfast was ample and had a variety of eggs, sausage, cereal, juices, fruit, waffles and pastries. Facility was easy to find and well marked. Parking was plentiful.

We had a wonderful few days at this Hampton. The staff was friendly and everything was clean. The breakfast was excellent. Lots of choices. Excellent location close to downtown but far enough away to be quiet. This was my third time at this hotel and I would stay again.

We were happy with our stay at the Hampton Inn. The service was good, airport shuttle was on time, the rooms and facilities were clean, and the breakfast was adequate. Everything you need for a quick layover. They even offer a Park and Fly option.

This hotel is FANTASTIC. Very clean and quiet, obviously well managed, service was impeccable. Incredible value here! Complimentary breakfast was excellent. Stayed with a group of 72 people, would absolutely recommend. The hotel staff made it easy, and were very organized. I stay in a lot of hotels and plan a lot of group travel, this place is one of the best I’ve ever seen, and is a winner for sure.

I will preface this with the fact that the staff were all great and accommodating. We drove 8 hours to this hotel and arrived at 1am to find the hotel in disrepair (later found out there was a flood). We had no warning and the hotel was largely under construction and very torn apart, no efforts to make the damaged areas presentable for guests. Our first hotel room we went into did not have any light as the bulbs were burnt out and it smelt like wet dog and I couldn’t stomach it. We did change to a different room that smelt way better but we paid for a King bed room and ended up with a Queen bed with no change in price. The room itself was probably a 2.5/5 in cleanliness (hair in the tub, orange juice stains on the door, lots of dirt etc) and the furniture was just super rundown. Because it was the weekend of Taylor Swift and Pride we couldn’t find another location to move to otherwise we would have. Not worth the $150/night we paid.

I am from Chicago but visit our business down there street but have a never stayed here. Everything about the property exceeded expectations! From our quick and friendly check in with Jay to the wonderful breakfast. The bedding, the toiletries, the accommodating staff....... All top notch! Will definitely recommend!

The room was very nice. The staff were helpful and very friendly! I would give them excellent ratings! Thanks Kenzie and other front desk staff for your hospitality! I would recommend this hotel and will be returning!