Brenda Q
5. November 2023
Celebrating our 20th anniversary, we decided to take a couples weekend getaway. A week before our booked weekend, we received notification that due to staffing issues, the dining room would be closed. After much consideration, we decided that we would still go, even though the closest restaurants were at least 20 minutes away. Our reservation was modified to exclude the food portion. The Inn is old, and it shows. Where in parts this is considered charming, in other areas it's dated and even neglect. Charming was the main floor common areas in the main building. Dated/neglected was the bathroom (mildew buildup on tile grout in bathroom, dated jacuzzi tub), dirty verandah furniture and a worn out/frayed verandah carpet). It seems this hotel is suffering from financial hardship, as there was not much guest consideration at all. I understand there were many cancellations at the news of the restaurant closure, however the guests that did still show up deserved a guest experience that lives up to the 'luxury' standard this hotel seems to market for itself. They still could have offered a continental breakfast - coffee, tea juice, fruit, pastries in the bar/lounge. A crackling fire burning in the big living room fireplace would have added to the ambiance - morning and evening. Having the sauna at the ready while the spa is open as opposed to asking guests to tell the front desk they wanted to use the sauna, 20 minutes in advance. And enough kindling, DRY firewood and Firestarter would be helpful. The spa pool was okay, water was warm and features were working, unike previous reviews. Staff were friendly enough, but certainly not at the luxury standard. Would we return? Perhaps if they did a major update and if they made the guest experience their focus.
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