Residence Inn Durham McPherson/Duke University Medical Center Area

I booked this hotel last minute for a business day in Durham, and due to a large conference in the city, all of the hotels I normally stay at were booked. This was the next closest in proximity. Given my past experiences with Residence Inn, I understand the standard quality and expectations for this brand, but I was really shocked to see my experience versus the average review here. Firstly, the location is quite awkward, next to an abandoned lot and a gas station where people were loitering. Check-in was efficient, but the hotel lobby is very tired and dirty, clearly in need of renovations. There was a little table in the corner of the lobby showcasing potential future renovations, but it was very haphazardly placed. The tablecloth was crooked, and it looked like something that was put up three years ago in anticipation, but nothing ever came of it. The elevators and hallways leading to the room were also worn out, with marks on the walls and baseboards, and litter on the floors. The room itself, while large and spacious, was in poor condition. The appliances were dusty, and the counters were not in the best shape. The bed was very firm and bouncy, and the bathroom was also subpar, with only one soap product available for use the next morning. The complimentary breakfast was very disappointing, with low-quality options, and even the coffee didn't taste good. I've stayed at Residence Inn hotels in the past and had good experiences, but this one was definitely subpar.

My family and I have enjoyed our stay at the Residence Inn Marriott in the Durham McPherson/Duke University Medical Center area. We were greeted by an extremely polite and knowledgeable staff member named Ti’Anna. She was able to give us directions and inform us of everything the property has to offer. The room was clean and spacious. We are very pleased!

We had a wonderful stay, and Tianna at the front desk was so welcoming. She was very accommodating to all of our needs. Tianna really made our arrival great! The lobby and rooms are clean and parking was easily accessible. I will definitely be coming back to this Residence Inn in the future.

Tianna is a great host! Always cheerful and welcoming when you get back from work! She is always will ing to help you when you need something for your room or dinner advice. The hotel is a 1 min walk from many bars, breweries, health food, and many other eateries alwell!

Newly renovated and very clean. Ti’anna was so courteous and professional during our check-in process. She really greeted us with such a warm welcome. The only reasons this is not a 5 star review: there is no pool and there is a $15 parking fee for an uncovered open lot across the street from the hotel.

TiAnna pretty much saved our trip to our son’s wedding. She helped us find a room when our Vrbo fell through at the last minute. She helped us coordinate and made everything work for this important event. Can’t thank her enough!! Thanks again!!

Ti’Anna at the front desk is such an excellent manager with the sweetest demeanor and handles everything in such a timely manner. Her staff is professional and kind. Rooms are clean love the amenities. Location and shuttle services are so convenient.

Residence Inn was so communicative, helpful, and personal in booking our room block for our wedding. They not only customized the booking link with a photo of us, but also asked for updates on our itinerary to ensure they could Keep guests informed, and handed our welcome bags to guests at check in without batting an eye (another local hotel charged us $2/bag despite this being a very standard wedding practice). Bria was a huge help!

What used to be free parking (admittedly a few years ago) at this property is now $15 per night, even though the parking lot is located on the hotel property. The parking fee has to be paid to a third party vendor and cannot be included in your room bill. Also, the breakfast was mediocre compared to other Residence Inn properties we have stayed at recently, and seemed to constantly be out of the (limited) main items such as eggs and saugage.