Azur en Ardenne

I stayed at Azur en Ardenne for a work conference, and it was by far one of the worst experiences I’ve had, especially as someone with coeliac disease. Despite informing the hotel well in advance and pre-ordering my meals, it felt like my dietary needs were completely disregarded. Most of my meals consisted of nothing more than gluten-free rolls with cold cheese or meat, meal after meal. Any time we fought for something more substantial, the kitchen seemed panicked, making me fear that what they prepared wouldn’t even be safe. The serving staff were clearly confused and unprepared. On multiple occasions, they offered me lactose-free meals, insisting that "they’re the same though?" as if gluten and lactose were interchangeable. This lack of understanding left me feeling incredibly uneasy. Worse, they brought me dishes only to take them away again in a panic several times, making it impossible to trust that anything they served was safe for me to eat. While the reception staff were lovely and tried to help, the manager and chef were defensive and intimidating. They offered no compensation, made me feel like I was being ungrateful for the bare minimum they provided, and even made unsettling comments about how much I had eaten, as if they had been watching me. After I didn’t eat the first snack they offered, they stopped offering me any during the conference breaks, while everyone else was given biscuits and sweet treats. If you have any dietary restrictions, avoid this hotel at all costs. The lack of care, the confusion from the staff, and the overall feeling that my safety wasn’t taken seriously (that I was annoying/a burden) made this an extremely stressful and upsetting stay. I wouldn’t trust them with any dietary requirements.

At the heart of the hotel is a hidden gem of a spa. I booked me and my wife in for the trio of treatment , hamam, massage and a fantastic facial. The first treatment was so relaxing that I nearly melted onto the treatment table where the therapist did an excellent job of sorting out my back which has been really bad for last week. I highliy recommend a visit to this quality spa and the skill therapist. I am glad I treated us to a little luxury as it was worth every euro as they treated us like royality.

What a fantastic location but that’s as far as it goes. We booked a house with free electric charging for 3 nights and for 4 adults. When we arrived the electric charging was no longer free…!!! Yet when my husband booked and confirmed with them that was part and parcel of the booking. The staff were completely unhelpful and we’re not prepared to discuss with us or when challenged wouldn’t explain why they didn’t notified us that their terms and conditions had changed - unimpressed to say the least. The house itself was clean and tidy but…… 1. Why no air conditioning?? 2. Why only a downstairs loo?? 3. Why no shower?? 4. Hand shower only and no shower curtain!! This house was able to sleep 7….7 people with only 1 loo and the most ridiculous bathroom we’ve ever come across. Beggars belief!! And to top it all, they tried to charge us again on departure as their records showed no payment when we arrived!! If you want to stay here and are. more than a family of 2, book into the hotel and don’t book the houses!!! Would happily return to the area as it is beautiful but would not stay here again - what a disappointment!!

My only issue with the hotel was that children could only use the pool between 8 and 10am and 6 and 8pm. Otherwise, our two day stay was excellent. The staff were friendly and helpful. The room was a nice size (but could have been laid out better). The views from the terrace and restaurant are lovely. There is a children's play area and it's an easy walk to the maze (le Labyrinth) and mini golf nearby, so there is lots to do. The menu is quite small but delicious and the staff at the restaurant and bar are lovely. We had a problem with the air conditioning unit in the room and a handyman came to fix it in less than 5 minutes. A really nice stay, just a slight pain planning our days around swim time for our son, but I do get why hotels do this when there ate members of a health club to consider as well as hotel guests.

Un moment très agréable en famille autour d'un repas excellent, le personnel au petit soins du début à la fin. Un petit mot, une petite blague et vous vous sentez comme en famille, à la maison Je recommande sans hésitation Merci à toute l'équipe

En formule passion, endroit charment, accueil chaleureux, belle chambre, propreté, personnel au top et à l'écoutepour notre bien etre, excellente nourriture, petit déjeuner costaud avec un vaste choix, belle terrasse, vaste parking...

Avant tout prière de noter que ce commentaire concerne le restaurant MAJORELLE et non l'hôtel. Belle et grande salle lumineuse offrant un large panorama sur la région. Accueil souriant, sympa et professionnel de la jeune dame qui officie également au bar. La carte propose un large choix de compositions aussi alléchantes les unes que les autres. Tous les classiques sont présents et certains "revisités". Nous nous sommes régalés de l'entrée au dessert (le 1000 feuilles aux petites fraises des bois mérite une mention particulière). Sans rentrer dans les détails, ce fut parfait du début à la fin. Apparemment la carte change assez souvent ; une bonne raison pour y retourner au plus vite !.

Hôtel aux petits soins , tt nickel . Petit déjeuner et spa canon . Propreté irréprochable. On mange très bien au resto. Ils ont un bar avec un fin connaisseur en bières locales , à recommander. Très belle terrasse et parking facile d accès Merci pour l accueil première classe

Les points positifs, l accueil ok,bel infrastructure propre avec piscine et wellness calme assez période de l année les points négatifs, au petit déjeuner confiture industrielle dommage car il y une confiturerie à durbuy!! Pour le repas du soir le porcelet laqué ne donnait pas envie d avoir un gros morceau de viande assez sec dans son assiette dommage c est une déception.