Fairway Guest House

Breakfast is served from 6 am until 9 am - they do not consider that guests are on vacation and may sleep in therefore breakfast should close later. The toilet leaked, it was fixed only after the second complaint. Bath towels are not replaced daily. It was just picked up from the shower floor and hung in the bathroom, it was not dry by the evening. The Manager lied that they would be fined if they washed towels daily due to water restrictions in the area. I checked with other guest houses in the area and they were providing daily change of towels. The sheets had stains. Soap was not replenished. The room was small considering the price. On the positive side, the room had a beautiful view of the ocean and management did consider our dietary requirements.

Stunning and well maintained guest house, large clean rooms, beautiful view over the golf course and ocean which gave me the most amazing sunrise experience. Staff were so friendly as is the owner who was warm and welcoming. They went out of their way to accommodate a specific request of mine. HIGHLY RECOMMENDED

We booked 2 nights at Fairway Guest House 2nd to 4th June 2022 having booked a 525sq ft room upstairs with a balcony as confirmed per ***********. When we arrived we were given a very small dark downstairs room backing onto the kitchen/patio area where a strong curry smell pervaded. The receptionist was not prepared to accept that this was not the room we had booked so we spoke to Chris the pleasant head of the kitchen/dining room. He spoke to the owner and moved us to the room we had booked upstairs which was spacious and was what was pictured on our initial booking. We were not advised of the construction works ongoing after the recent floods and significant damage to the guesthouse which lost its deck and had damage to the building itself. Had we been informed of this we would have cancelled as it was a construction site with the pool empty and no where to sit and enjoy the view of the sea. The room we were given initially was poky, dark and only had a curtain for privacy entering the tiny shower/loo area and half height walls. This shower room had no extraction fan or window for fresh air and with the guest in the next door room smoking copiously right next to our small patio and talking loudly on his phone there as no way we could leave a window open. there were 2 hangers each provided in the wardrobe. Possibly a business traveller might have accepted this but at the rate we paid we expected something comparable to the excellent B&B's South Africa provides. The breakfast served was plentiful but not up to high standard. A communal tray of shared jams and sauces is a very dated concept. With no apology offered for the very obvious mistake in room accommodation we sent a complaint to the receptionist who was extremely undiplomatic and accused us of bullying the staff. This is not true as we queried the room we were given and she was very put out that we complained. This is not the way to treat guests. She ignored us from then on.