Gastnutzer
23. April 2023
We recently stayed at Treasure Beach for two nights before embarking on a cruise from Bridgetown. Last year, on our first post-pandemic trip south, we stayed at The House, also an adults-only Elegant Hotels, one of the other Barbados properties Marriott acquired in the fall of 2019. So, Marriott has had these hotels for over three years, and they do not yet meet up to the standards one expects of a Marriott in general or an Autograph Collection Hotel in particular. First, the service: We arrived at the hotel at 3 pm on a Thursday afternoon. Since check-in time is 3 pm, we did not expect any delay. First, there was no one at the desk. Two staff members wandered by and looked at us, one of whom said breezily, “Someone will be here.” Hmm. Finally, that someone arrived. This is Barbados, after all, so we don’t expect staff to have the same approach to service as an urban Marriott, but we at least expect to feel welcome with a smile etc. This was not the front desk approach at this hotel. In any case, our room was not ready. This was a head-scratcher. It was check-in time. So, we waited at the bar. Eventually, at some time after 4 pm, we decided that we had been forgotten, so we sought out the staff member once again and were told they’d let us know. When the room finally was ready, there was no apology, no inquiry about how they might make this better, and they had, in fact, forgotten us—we had to find them again to find that, yes, our room was ready. The next day when we sought out a front desk person, once again, there was no one to be found. Fortunately, the staff at the restaurant and bar were far friendlier and far more service oriented. And the food here was surprisingly good. Now, for the premises. Well, the suite we had on the ground floor was a bit reminiscent of a prison cell. It had ugly cinder block walls and strangely unattractive furniture. The whole place needs to be refurbished. There was a collection of mismatched, dilapidated chairs around the little pool (nothing like the photo on the Marriott website), and the cushions provided for them were in serious need of reupholstering or replacement. Given the prices Marriott is charging for these all-inclusive suites, the value just isn’t there. We certainly won’t be staying here again. (PPS We are Lifetime Platinum Elite members fo Marriott Bonvoy, but no one at the hotel noticed.)
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