Sonesta Simply Suites Atlanta Gwinnett Place

The hotel is extremely nice and good but the lady manager is very rude and talk unprofessionally and she have an attitude The laundry room is dirty and most of washing machines is broken and not working

The staff who greet us was unfriendly, and the initial room offered did not accommodate my party. The staff member eventually changed our room that accommodated the space, but the room was not suitable for guests. I would not stay here again!

Got to the hotel,checked into one of 2 rooms i booked and found mold in air conditioner and air vents, the sheets hadn't been changed on the bed, the bed had stains on sheets and pillow cases, i pulled out the pull out couch sleeper and sheets had what looked like feces and dried up blood on them, room was dirty, i immediately got my family out of there and requested a refund.The guy at the front desk said he understood and said they have no housekeeping staff, apologized and refunded the money for both rooms.(2nd room was dirty as well)

Yes it did. No one knocked on my door the whole time i was there to check if i needed anything, i took my own trash out. The gentleman was nice but that lady is very rude. It would have been nice if they had checked. I will not recommend that hotel to anyone. At that particular one.

Hotel is in terrible condition, way past need for updating. TV did not work, wifi was incredibly slow. Refrigerator kept making noise, holes in flooring, missing towel racks in bathroom and just general old dated and beat up furniture. Facility is so bad I mistakenly went to another Sonesta property down the street first and when they discovered where I was supposed to be they were like, oh you will wish it was this property and I was like why, they just said you'll see...I would sleep in my car before staying there again.

Window curtains were torn, bathroom cabinets were broken and falling apart. Caulk where tub meets floor tiles was a mess

Room was clean although you can tell someone has been really cooking in there and the couch was musty.

The remote control didn’t work, the pictures looked nothing like the room, I checked out after 2 days. They were shutting the water down from 9am-5 pm. I received a call 4-4 days after I checked out, because the person working the front desk didn’t officially check me out even though I handed him my room keys with the room number on the envelope. He was too busy on his phone. I’m still waiting for my reimbursement.

Check in was a hassle I was given wrong room, then told the room I reserved was not available then I had to argue with the employee and he finally gave me my room was not able to shower until 10 at night and the shower water was cold it was not hot they said someone was “working on it”