Hampton Inn & Suites by Hilton Downers Grove Chicago

Very nice, staff very professional. Breakfast was good ace many options

This was my favorite hotel. Very clean but whyyyy did you redo the rooms to look like cheap candle wood suites. I don’t need a full size fridge , kitchen sink etc. I hate it. And what is this hotel? A Hampton? A Hilton? A homewood suite?? Sell it back to Marriott before trailer is up even more.

Arrived with a confirmed reservation at 11:45 PM, only to be told the hotel was oversold. Waited for an hour and a half with minimal communication from the staff, who seemed completely unconcerned about our situation. Eventually, they started looking for other hotels for us, but by then it was almost 1:00 AM! They would also only contact Hilton's... The entire experience was a nightmare of incompetence and indifference. To add insult to injury, I emailed the hotel to complain and never even got a response. Avoid this place at all costs!

Upon arriving at the Hampton Inn and Suites in Downers Grove, Illinois, I was greeted by a very friendly front desk attendant who kindly allowed me to check into my suite earlier than the scheduled time. However, during the second day of my stay, housekeeping did not remove the trash or provide fresh towels. Additionally, the toilet became clogged, and despite multiple requests—once in the morning before attending a conference and again later that evening—no one came to address the issue until much later. When a maintenance worker finally arrived, he handed me a plunger instead of resolving the problem himself, explaining that clogged toilets were a common issue due to the slow flush system. Moreover, after housekeeping eventually serviced my room, someone attempted to enter my room on two separate occasions without proper explanation, leaving me feeling uncomfortable. Upon returning home, I realized I had left my charger at the hotel. Despite multiple attempts to contact the front desk, my calls either went unanswered or I was mistakenly transferred to a guest’s room. This experience was the most disappointing I’ve had at a hotel, and I do not intend to return.

This Hampton is also connected to the Doubletree and they are in the process of upgrading the lobby/check-in area. We stayed at this Hampton in June and again, just recently. They need to fix the sliding bathroom doors so they don't rattle at any room movement including when the AC kicks on. We have been in two different rooms and the door continues to rattle which is very annoying. I have reported it to the front desk. They only do maid service every other day so if you want clean towels and coffee replacements, you need to ask the front desk. There is only 1 hook near the shower. They need more to hang your cosmetic bag and towels on. A towel bar next to the sink for a hand towel would be helpful, too. It is in a nice area and the rooms are fine and clean.

The staff was welcoming and efficient during the check in process. All the staff we encountered was friendly and helpful. Our room was clean, cool and quiet. The bed and bedding was comfortable and allowed a good night's sleep. The breakfast buffet was well stocked and the breakfast seating area was large and clean. Thanks for a peaceful stay.

I’ve stayed here since it was the Marriott Suites, Hilton recently took over and are making some changes. The staff are all friendly. I had the pleasure of working with Jessica and Stephanie upping check in. No matter what time I come in they always accommodate me with the early check in which I appreciate a lot. The rooms are nice and comfortable, clean always which is why I come back so often. It’s right near the 355 and 88 expressways so nice location. Only issue I had once was a light bulb was out in my room but Shyvonne was quick to get someone to me to fix it. Other then that I highly recommend staying here

The hotel is going thru an upgrade but the staff made it super easy and accommodating even thru the construction. I had the pleasure of Shyvonne checking me in, within minutes I was in my room ready to relax. Couldn’t be happier. The rooms are nice big also have a kitchen with separate living and sleep area. Nice pull out bed, comfortable pillows. It’s my favorite place to state when I’m in the area

We were so disappointed with our stay. The hotel is under construction, but they had no signage directing you how to enter the hotel, since the main entrance was closed. The inside pool deck was filthy and the outside pool is closed and looks awful. The suite is poorly designed with a rattling sliding door to the bedroom and no separate sink. I searched for the laundry room on the 2nd floor, but no signs directing you. and there was no signage in the laundry, so no idea how many quarters for washer or dryer. I left. We had to leave before breakfast, but they said coffee was available 24 hours. At 6:00 am the coffee was cold. Hampton has a lot of work to do here.