Gastnutzer
31. Januar 2023
I wouldn’t even give this place a 1, but this review will not let me select anything less. We booked a 2-night stay at the Wrens Nest cottage at the Inn, and after getting lunch in Manchester Center, we got to the Inn around 4pm to check-in. After waiting about 5mins we were greeted by “Kaitlin” (unsure spelling) who checked us in and gave us the keys to our cottage. After a few mins attempting to get into the room, hardware was loose and wobbly and keys were not turning the deadbolt, the key broke in half with half stuck in the deadbolt. We immediately went in and found “Kaitlin”. We told her what happened and she said she would get maintenance. After waiting for about 15mins, we had no updates so we went back to the cottage to inquire an update. “Kaitlin” was at the cottage door while maintenance went to get “tools”. We asked if there were any updates, but there were none. How the whole experience started, and no updates on how long it would take to handle this issue, we told her that for the price and our time, we wanted a full refund and would be leaving. “Kaitlin” got rather huffy puffy and said, “ok, then you can leave”. She was the furthest from hospitable, was not apologetic and did not offer up any alternatives to make us feel welcome. She acted like we were the irritation, not the fact that we took time off from work, drove an hour and 15mins each way, packed and looked forward to an enjoyable weekend away. However the inn did nothing to keep up on their property or room that they were charging us $800 for a 2night stay. The light outside the entrance to our cottage was not working, their keys/door hardware were not in functioning condition and the door hardware was very loose so clearly this was an issue with other guests but never fixed, and the patio near the restaurant while it looked nice with outdoor heaters, nothing was shoveled to allow guests easy access. The whole experience was unacceptable and it amazes us that this inn qualifies to be a Select Registry property.
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