Dorchester

Good points - Nice hotel in nice area. Clean room. Comfy beds and pillows (duvet too hot). Staff were all really nice. Breakfast was mostly ok but best on the morning it was cooked to order. Check out at 12. Bad points - room temp minimum on air con controls was 19?? I had to keep the window open in the night but it was raining which wasn’t an issue but something outside was dripping loudly so then I had to shut the window at 3am both nights because it was annoying and then I was too hot…. I had ear plugs and could hear the dripping through them. I didn’t complain because I don’t think it’s the staffs fault something was dripping but I think premier inn should do something about room temperature controls. Awful tv! Doesn’t go loud enough and hardly any channels. I’d probably stay here again though because the good points outweigh the bad. The staff really make this hotel though. They’re all really approachable and friendly and nothing seemed like too much hassle when I needed something.

No parking- had to lug bags from car park across the road. Arrived and check in slow and painful. Went to room and dirty, bits all over the carpet, complained, I was moved to another room. The staff member came with me and surprise surprise the same issue. They are doing renovations- how about maintaining and keeping current rooms clean! Paint work heavily marked, sofa stained - generally mucky and I paid £167 room only!

I booked a plus room and when i arrived i was given a triple family room instead (same value in pricing as a plus room conveniently) and was told there wasnt any plus rooms left eventhough i know what i booked, the website said it had plus rooms availble when they clearly did not and it booked me a different room than what i had actually chosen. It was only after selecting standard plan and purchasing did i then recieve an email saying triple family room and i now cant cancel without loosing 140 damn pounds. When i got into the room it also sta k off piss and there was rubbish hidden under the bed which made me question the freshness of the duvet so immediatly i requested a new one (had to wait a few hours too) I felt scammed and when i confronted staff with this issue that clearly wasnt my fault i was then made to feel like i wasnt believed and that it was my fault when the fault was on the websites end in terms of booking. I am NEVER staying at another premier inn again as this isnt the first time this sort of stuff has happened to me and its an obvious cheeky scam they're pulling, especially on people that dont want to pay extortionate prices for a flexible plan (flexible means you can cancel and get money back if not satisfied, basically they are locking your refund behind a paywall which should be illegal)