Iris Hotel & Thalasso

Absolutely waste of money. Rubbish Hotel. Stay away if possible, otherwise you definitely be disappointed. Only two things are good sofar. People at Reception and Restaurant didn't show any face yet. They have a warm pool if you are here in winter months. Rest of them are nothing like what they advertise in the site. Start with Reception. Such a laid back approach for everyone. 1 hour to check in. Couldn't check In, they gave us the keys to the room and asked us to come back later. If you are dealing with one person means you will have to finish them before you move on to the next guest, where as here they hopping between three four people. If you come from Europe then you'll be annoyed to see such a silly actions, so as in the Restaurant guests have no courtesy stand in the queue, easily jumping the ques and staff ignoring the ones who stood in the ques and encouraging que jumpers. Coming back to Reception. Hidden cost of 260 Dinars as Tax, I Never heard such a high Tax for a week stay. No WIFI IN THE ROOMS. WiFi only available in Reception area. You need to speak French or Arabic if not Communications are really difficult with the staff in here. No body speaks English. We were using Sign language. Everyday we need ask the cleaner to provide gel, shampoo and Towels if not they don't top up Automatically. HOT WATER ONLY AVAILABLE IN THE MORNING. At the Restaurant, most of the dishes were repeated . Never labelled food contents in English, big struggle if you are vegetarian. Fish weren't even scaled and Gutted properly before cooking. Orange is the only fruit available for the whole week. Hardly seen yogurt on the counter. It's a total disappointment. Hotel needs demolition and re build from scratch get all the bad practices away, if not Europeans please find somewhere else. It is not a 4 star Hotel. I Don't even give 1 star.

I have been in iris hotel for 1 month. All hotel staff were very friendly , specially the animation team, they kept us all very entertained throughout the day and night. Bar Man and receptionist staff were very good and friendly. Rooms cleaned every day to a high standard. Overall, I have an excellent holidays, i definitely come back!