As a family of three, we booked two interconnected superior double rooms. We approached the visit with an open mind, mindful of some reviews commenting on the state of the hotel. The building is impressive in style and location, and the check-in was functional. It is evident that the interior, while still impressive, is seriously in need of an upgrade, as evident from the state of the carpets leading up to the rooms. The two rooms (207 and 208), while identical in size and layout, could not be more different, room 208 was fine (apart from a severely damaged door), but 207 was a disaster, with the following problems: 1) Broken door/hinge of cabinet housing the minibar; 2) broken bathtub outlet; 3) broken drawer; 4) broken electricity outlet with exposed wires; 5) gaping hole in wall at entry where entry card is inserted. What was most unacceptable however was the fact that the plastic cover over the ventilation outlet in the bathroom came off, and was lying on the floor in several pieces. When we left for dinner shortly after checking in, I made reception aware of these problems, and they undertook to address this. When we came back at 21:00 I was shocked to see that absolutely nothing was done, with the pieces of the cover still lying on the bathroom floor. While I can overlook some of the other issues, the fact that this was at least not removed, together with the exposed wires from the electricity outlet, is simply inexcusable. I raised this issue again at check-out, and while the person on duty listened and agreed that it is unacceptable, not once was an apology of any sort issued. This is certainly not remotely the kind of service consistent with a 4-star hotel. So in essence, based on our experience, you have a 50% chance of getting a room in a decent state, together with some indifferent customer service. I simply cannot recommend this hotel in any way, however much I want to.
Sehr gut
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