Jet Hotel Zurich Airport

Der Service ist von sehr guter Qualität, das Personal ist sehr herzlich und sehr freundlich, die Einrichtungen sind gut, es gibt kein Catering am Abend, aber die Rezeption empfahl ein (ausgezeichnetes) italienisches Restaurant nur 600 m vom Hotel entfernt... komplettes Frühstück , ausgezeichneter Kaffee.

We were sent to this hotel by the airline due to delayed flight and missing our connection. After an exhausting day at the airport, we arrived at the hotel at 5pm. The man behind the desk told us rudely there are no rooms ready and we’ll have to wait an hour. So we sat in the lobby and then asked about getting food. He said there will be pizza after 6pm or go elsewhere ( they had our vouchers). We finally got checked in at 8pm and when I asked where is the pizza, he yelled that he’s not going to cook 2 pizzas and if I didn’t like it to go somewhere else. There were 15 people waiting! Finally at 8:15pm the cheap frozen pizzas were cooked. Very low quality pizza. It was a ridiculous and unpleasant situation. He was beyond rude and couldn’t care less about his customers.

We missed our connector flight from Zurich to Toronto due to a Swiss airline flight delay and were put up in the Jet Hotel by Swiss Air for one night until our rescheduled flight the following day. When the shuttle arrived with other stranded passengers at the Hotel at 4:00 after a long, frustrating day , we were yelled at by the manager who said they weren't ready for us due to full occupancy the night before. The disrespectful and rude treatment from the manager continued throughout our short stay and the supper the Hotel was supposed to provide was a small flavorless margarita pizza with a coke. We were made to feel like an inconvenience and imposition at a time we were already feeling stressed and disoriented. A very disappointing experience.

Hotel is across the street from the Rümlang train station (stand with your back to the train station, look across the tracks and see the Jet Hotel sign on the building. Use the pedestrian tunnel to come out near the overgrown pedestrian path that leads to the front door of the hotel.) in order to take the train to the airport, you have to connect in Zurich at Oerlikon station. Tim checked me in at 1:30 p.m. -- 30 minutes prior to normal check-in. He was polite and helpful. My second floor room had a balcony with blinds on a track (use button near bathroom to operate blinds). I could open my balcony doors and have the blinds open or closed. Although there are no nightstands, no light over the desk, and only four hangers, it suffices for an overnight stay at the airport. My room was clean and the bathroom was nice. It appeared to be recently renovated. No kettle or coffee in the room although coffee is available in the lobby. Breakfast does not start until 6:30, so no food available before that if you have an early flight. I signed up for the 6:07 a.m. shuttle for 10 CHF. The van came on time and there were no problems. However, the van has one drop off at the airport and I had quite a long walk to the United airlines check it desk. I know other reviewers noted problems during late night check-ins. I did not experience this, but I checked in early.

A very non professional receptionist who are not present after 11 pm. When you ask about information they are always not cooperative. Only one elevator, very poor restaurant , very boring breakfast with no varieties of food, there are bugs in the room appears at night, view is not amazing, room does not have refrigaerator , u can not make your own hot drink inside the room u must go down and take, no water bottles inside the room, no security man after 11 pm, no receptionist , no TV to watch football match of Switzerland in the hotel, no phone inside the room, no laundry , no no no no ….. I strongly do not recommend this hotel as it is not 3 stars even