Embassy Suites by Hilton des Moines Downtown

We had to change rooms twice due to maintenance issues. Our first room (703) had a leak under the kitchen sink, as well as a leak behind the toilet causing a water stain down the wall and a puddle on the floor. Our second room (505) had heavily soiled couch cushion covers, and couldn't be flipped because the underside was even worse. The bathroom sink had an extremely slow (almost stopped) drain, and even though we put in a call to have maintenance check it out, and hour and a half later, we had no response, and the front desk staff couldn't even reach maintenance to give us an ETA, so we cancelled the maintenance request as we needed to use the shower to get ready. Bad mistake, the shower drain was as bad, or even worse than, the bathroom sink. The drain was so slow, that we had to stop the shower every 5 minutes so that it would not overflow the very short lip they have to keep water in (and by the way, there's no shower door or curtain, just an open shower with glass on the shower head side, and an open area on the other). Our final room (402) seem to have everything in working order, but in all three rooms, the floors were completely filthy. My white socks I was wearing turned black on the bottom within minutes of walking around the room. The one bring spot of this whole experience was Karen at the front desk. She was very understanding, and did what she could to help us. Even the next day, she remembered, and asked if things were going better. Unfortunately, the same can not be said about her nighttime counterparts. The night desk staff was very uncaring, and in some cases downright rude. If it weren't for the excellent location, and the fact that we did eventually get a decent room to stay in, I would not think about returning to this facility again.

Attempted to check into our upgraded corner suite at 4 pm (check in time) and were told it wasn’t ready. Upgrade refunded and given free parking, put in cheaper room. The common areas of the hotel are run down and filthy - looks like they haven’t been vacuumed in years. Dirty glass on the sill outside our door all day; some kind of a tag on the floor outside the door all day. Room itself is dirty and needs remodeling. The kicker was seeing some kind of white fluid on the bathroom sink backsplash that didn’t come from either of us.

We stayed here during a busy weekend and had a great stay! We appreciated the shuttle taking us to our daughter's graduation so we didn't have to drive or walk in the rain. Shout out to Steve, the manager, Adrian, Geante and Kaylei who gave great customer service. Karen was nice when I recently called. We would definitely recommend this property!

The pillows were the flufffest ever The drinks were asone For mangers reciption Used Our four drink cards. For each drink. And thestaywasasome. And corrie gave me embassysuites hotel pen and note pad. And the breakfast was Asome And the irish dance people Were doing an irsh parade for Saint Patricksday. Happy saint patrickd day. 2024

Cannot believe Hilton properties is still associated with this budget, old group. They cater to mass families with no control of them running the halls, grabbing food on the buffet and littering the place. I will stay with other old people in smaller, quieter places. Staff jumbled my billing, told us there was no on-site parking available so go across the street IN THE RAIN. Can you tell I'm not happy?

Very dated and dark. Suite is spacious which is nice to spread out. Sadly the hotel is tired. It might have been in trend 25 years ago but it needs a facelift. The greeter was weird. As a diamond member I was offered my 1000 bonus miles as a HH member. The assistant also offered me a snack. Her manager got angry and scolded ME that I get points or snack NOT BOTH. Perhaps the $2 pretzels will bankrupt the site. It’s close to all even though Des Moines seems very dead. I wouldn’t run back.

The air wasn't working, so I called the desk for assistance. Her reply was we could have a fan...no, we want a working air conditioner, especially since the room smelled horribly of mold. When we booked, the agent guaranteed queen rooms were queen sized, we had doubles. When we called the desk and asked if these were indeed queens, the girl flatly lied and said "yes, you have queens in your room", when measured, they were not. Terrible in every way, period. Lying staff, moldy, unkempt rooms, faulty air. Unbelievable

This hotel was SO dirty. We travel to Des Moines a few times a year to visit a restaurant we enjoy, and we decided to switch it up and try the Embassy Suites. The lobby is beautiful, but it seems like it is the only thing updated or cleaned recently. We checked in, took showers, and noticed the water would only get lukewarm. Maintenance came and said there was an issue with the boiler. No biggie. He also changed our fridge because it was frozen over, and the insulin we had to store in it wouldn't get cold. The fridge he brought as a replacement was also frozen over, but less severely. The maintenance man was very helpful, but you could tell he was just working with what was available to him at this hotel. The backs of the couches were dusty, and paper scraps on the floor like the vacuum never came in. The vents in the room were totally covered in dust and grime. The one pictured was something I could have easily touched while standing, so it's within reach of housekeeping. The other picture is the mold/mildew on the bathroom walls. You can tell it's an old hotel, and I understand upgrades may not be in the budget, but when it's just straight dirty and gross, it's majorly disappointing.

We recently stayed one night at this hotel while we were in town to do some fun activities. While the hotel itself could use some updates (older furniture, worn carpet), the stay was excellent. The staff were friendly, both at check in and out, as well as during breakfast. The breakfast had all the typical options but also included a made to order omelette station, which we took full advantage of! One other thing to note that I hadn’t seen anywhere else is that the pool was saltwater. We would recommend this option for any downtown Des Moines needs