Staybridge Suites Denton

After checking into the hotel, we found the room unclean. Roaches around the bed and in the cabinets. Ants in the sink. Microwave had brown goo in it. The bathroom smelled bad. Stains on the sheets. Torn cushions on couch. Dirty kitchen utensils. When went back to the front desk I was informed that there were no other rooms available. The front desk attendant offered to have housekeeping come reclean the room. I said “ok” but when she called the housekeeper, the housekeeper refused to come back to the hotel to clean the room. Left with no other option, I was offered a 40% discount to stay in a nasty room. No way I would let my family sleep in a room like this so we left. I called the corporate office and they opened a ticket. The next day the manager offered a 50% refund. I refused as I didn’t want to pay for a room like that. The next day I was told that I will not get any refund and offered hotel points. Even after calling corporate again, they would not help. I don’t have an account with this chain so the points will do me no good. The real kicker is the sign at the front desk that promises to have a clean room or they will make it right. I don’t think this will ever happen. I have lost over 300.00 and hours of my time because of a dirty hotel and bad customer service. I do not recommend this hotel to anyone.

Our room smelled like animal urine next to the bed. Nauseating! It was obvious and should have been noticed by staff prior to renting the room. Won’t stay again. Housekeeping was also lacking and random everyday- sometimes garbages, sometimes towels, sometimes bed was made.

Stayed here for one night and were very happy with the hotel. Had a nice 2 bedroom suite, and everything in the room was as we hoped for. Only minus we can think of was that they had closed down breakfast 2-3 minutes before they supposed to, which should be avoidable. Conveniently located near multiple shopping opportunities.

This hotel is very nice in general regarding amenities and and quality but be care full with the General Manager Keith ******. He can make your life impossible. He is a Racism person. I was staying there this week with all my family of 5 and my dog. During the light meal time that is a moment where customers can go and have a light meal and drink. Mr ****** went over me claiming that I Cant do or take anything (free offered for all customers) just because he don’t like me and I’m Latin-American. I’m reporting this to IHG chain and to anyone that I can note. Just due to the General Manager Mr Keith ****** I will definitely never recommend anyone to use this property unless that you are willing to be treated as trash by a racis person. You wouldn’t want to even cross Mr ****** in the walkways!

Made reservations 6 weeks prior to arrival. Paid in full 6 weeks prior. The staff sold our room (overbooked) since “they didn’t think we were coming”. Staff exceptionally rude. Told us to stay in the parking lot while we looked for a new room 11:00 PM.

The director of sales at this place is incompetent. I was getting an employee rate weeks before they blacked out the dates because I work at another hotel, and he canceled it without telling me. I had to call the hotel before they called me asking about it. He said he was going call me before, but he had all the time in the world the day he cancelled it and never called me that day. Even if I am an employee I still got the conformation number to that room and have the right to be there because of the conformation number employee or not an employee. All he said was sorry and did not mean it and did not compensate me telling me you can go to another hotel. I called a different hotel, my manager, and IHG corporate they said he was not suppose to do that. He said we don't have to even give you the employee rate, and I was like then why was it on the app if you couldv'e taken off before I got the room. He was also yelling at me, and it was disrespectful that he, can treat an employee that works for the same company like that when he was obviously wrong.

The room wasn’t that clean or stocked: leftovers from previous guests in the fridge, a previous guest’s sock, no dish soap or bath mat. We had to get linens for the sofa bed from the front desk. The hotel was full so they are probably understaffed. The smoke detector flashes brightly in the bedroom about every 20 seconds.