Gastnutzer
31. Juli 2024
My wedding took place at Aloft Delray Beach on June 1, 2024. Firstly, I want to emphasize that this review does not reflect my overall satisfaction with the wedding coordinators, bar staff, or front desk. Ryan, Tanya, Ivette, Fara, Shannon - nothing but love you all are amazing. My wedding experience was incredibly positive and unforgettable. However, an unfortunate incident occurred the following day. On June 2, 2024, my mother-in-law, was in the process of gathering her belongings to check out when she noticed that a bag containing wedding cards with money intended for us was missing. Mind you this was around 10am and official check out time is 12pm. Upon questioning housekeeping for the bag, the woman claimed to not speak any English. After persistent requests and stating police would be called, the woman in housekeeping finally produced the bag from her cart hidden under towels. Although all items were returned, it was disconcerting that the envelopes had been ripped open. According to the hotel's policy, rooms are cleared if items are found during the checkout process. However, it raises concerns as to why the housekeeper inspected the bag and opened the envelopes instead of leaving them untouched until returned to the front desk (Please see photo included for reference). Furthermore, the hotel's policy of cleaning rooms before guests have fully checked out may lead to confusion and anxiety if guests' belongings are prematurely removed. Despite expressing our distress to the hotel manager, there was a complete lack of empathy and understanding towards the situation. My mother-in-law departed feeling violated and disregarded, adding complete distress following our wedding day. It is disappointing that Aloft failed to address the situation adequately, leaving us and others questioning the security of personal belongings in any Marriott hotel.
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