Hilton Garden Inn Cincinnati/Mason

位置不錯，性價比高！位置佳，離機場40分鐘

The room was very tired; broken furniture, dirty fridge, no safe, dribbling shower and generally a bit grubby. The corridor to the room smelt very odd. I would not return. I did use the bar on one evening, didn’t feel very welcome. I expected more from a Hilton.

We had a hastily planned trip to Cincinnati due to family emergency. After 10 plus hours on the road and with no advanced reservation , we arrived at the hotel and were greeted by Milton who was very kind and helpful. He is a gem. The hotel is clean and quiet and the beds are so comfortable. I had a much needed restful sleep . I would definitely stay here again.

We recently held our son's graduation party at this hotel and I cannot say enough great things about the hotel. We had last minute cancellations at another facility and when we called the Hilton to inquire, they were fabulous. Kimberly Whigham a manager at the hotel, personally gave us a tour, assured us of the best service, gave us price friendly options and was a joy to work with. She was very responsive, guided us through various alternatives as we are not event planners and in the end, the room looked fantastic. During our dinner, Morgan was our assigned server and she was a joy going the extra mile to make sure our Son's graduation was a memorable event. We live in Illinois and arrived in Ohio the day of the event, but Kimberly had communicated well with our caterer and DJ, so everything went well without a hitch. The facility is newer, the bar tenders working that night at the bar were fun and served great drinks and most importantly the hotel is well kept. I would highly recommend this hotel to anyone and as a long time Hilton Honors member, I would rate this as one of the better Hilton's that I have worked with. Thank you for working with us Kimberly, you and your team are the best. Anytime I'm in the Cincinnati metro area, you have a long term customer.

After 10 hours on the road (and a flat tire along the way), we needed a good first stop for the night. This was it. We did not have an advanced reservation (for a Friday night stay) and we were cheerfully checked in by Milton at the front desk. Milton was very friendly and helpful and he made us feel very welcome. We did not feel like driving any further for dinner so we ate at the hotel bar/restaurant and enjoyed the company of the bartender Daniella. She was fun. Also, they made a very tasty burger and fries for our dinner. The morning crew for checkout were also very nice. The room was clean, comfortable and quiet. No complaints. They got our road trip back on track. Thank you to the team

Very clean and comfortable room. The beds we’re comfortable The staff was very friendly. The hotel looked brand new. I liked that they had a great selection of drinks and snacks for sale. I highly recommend this hotel

I’ve been here several times and always had a nice, peaceful stay. Until this time. One would assume a Hilton Garden Inn in Mason would be free from these kinds of issues but apparently not. I’m not sure what was going on this weekend or why the clientele has gone from business class to something else entirely but there was a very noticeable ********* smell in the parking lot upon arrival and people were extremely loud in the first floor hallway after midnight with absolutely no interference from staff. The noise started again between 5 and 6 am, and I am laying in the bed furthest from the window listening to a loud conversation laced with obscenities taking place outside right now (8:37am). As soon as my daughter wakes up, we’re out of here.

While I only stayed there for one night, it gave me an unruly feeling place to stay and conduct business. I understand that it’s a family place however it was too free. The lobby presents as if a tornado had just passed through. Facility was a mess with tables and chairs were out of place. Pool was over crowded and seemed over capacity.

Dirty, used toilet paper roll is what we were greeted with in the bathroom. GROSS! When we checked in, we asked for a late checkout for the next day so that we could sleep. The guy at the desk said we could check out at 1:00. The next day, we called down to the desk to ask a question, and we were rudely greeted by a woman named Leslie who told us they were waiting for us to check out since 11. We politely told this rude woman that we were told we could stay until 1:00 and she didn't believe us. When we told her who said it was OK, she didn't apologize, instead she scoffed. At checkout, she once again asked who told us we could check out at 1:00 and we told her. She said "I'm gonna have to talk to him" and STILL did not apologize. We did a survey telling Hilton about this and we received a reply from someone else at the front desk asking what they could do for us. We replied, very nicely letting her know and she has ignored us ever since. If you are just going to ignore us, why send an email? We contacted her more than once, and are still being ignored. We did nothing wrong and were treated like we did. We even cleaned up after ourselves like we always do, leaving very little for housekeeping to do. NEVER again would I stay at a Hilton after the way we have been treated. First by the rude woman, then being completely ignored after the fact. The company has also not said a single word. They do not care about guests.