Résidence la Closerie Deauville

Un séjour vraiment top ! Et le point essentiel c’est vraiment l’emplacement car l’hôtel est vraiment à coter de tout à pied !

We had an apartment which is well equipped and the kitchen means we did not have to eat out all the time. The location is perfect for the racecourse and having private parking is a great help. The pool area would benefit from having lockers as we twice had our bathrobes taken by mistake as they are all identical. Our only issue was there not being a kettle in the room, which was confirmed by two people on reception, and by a member of housekeeping. The staff directed my wife to Carrefour to buy a kettle, which my wife understood would be refunded. The cost was 22 Euros, barely more than 1% of what we spent for our stay. The duty manager then said the cost would not be refunded, and he contradicted his own staff with various reasons why, including saying the Clserie was not a hotel, so we could not expect a kettle in the room, despite a large sign outside the property with the word 'hotel' ! It was a minor issue, which did not affect our enjoyment, but it was handled very poorly, as the duty manager then rang back to say the cost would be refunded if we provided an official receipt, but we had already provided the only receipt that Carrefour could provide.......... A silly situation for the sake of 22 Euros with guests who have stayed at the hotel for the last 3 years!