Holiday Inn Resort Deadwood Mountain Grand

I booked a room online for three nights. I had to cancel the first night due to weather. I understood that I would still be charged but the booking agent said they would 'credit' back $100 for that night. I made it very clear I was just cancelling that one night. We got there the next day and even though others were checking in after taking my name the rude front desk lady said I had to wait until after 3. Which yes it says on the site but others were checking in. Then when I went to check in after that time, a different, very nice lady said someone had cancelled the entire reservation. She got on the phone with the booking agent and a credit was supposed to be issued for the original reservation and we had to pay for another one. After many phone calls to both Holiday Inn and the booking agent I have not received any credit. So basically I paid for 2 rooms one for 3 nights and the one we actually stayed in for 2 nights. Nobody has tried to contact us in spite of many calls and emails. We were ripped off of over $1000. When I call the manager is always 'unavailable' and her voice mail is full.

Traveling home to Phoenix from Chicago, we made Deadwood one of our stops and chose this iconic Holiday Inn. Everything about this hotel was top notch! Extremely friendly front desk at check in, comfortable beds, and quiet. One of the best hotels during our journey home. Highly recommended Legends Steakhouse as well.

We spent the third night of our four-night SD here at the end of June. We headed up the ramp and parked in the parking garage So far so good. We had to walk through the ****** lobby, up the elevator and entered the big, bright, and airy hotel lobby. Though our room wasn’t ready at 11:30, the deskperson said she’d call when it was ready, and she did just after 1PM. We really liked this hotel. From our parked car to the hotel lobby was about two minutes door-to-door which made it easy to haul things to and from the trunk. Upon checking in, the hotel gave us a parking permit to hang on our rear-view mirror. Clean room, comfortable bed and linens, great shower and hair dryer all with a view of a mountain wall. Room stayed cool with good air conditioning. I checked out the guest laundry room: one washer, one dryer, a change machine, and a detergent dispenser...a nice addition to the hotel. I booked a rate that included a $25 breakfast voucher for the hotel’s restaurant for an extra $10 that worked out well. The location of the hotel was at the good end of the main street, close to the area where the 2PM shoot out would be, the Visitor’s Center, and the Adams Museum (suggested donation: $10 each). The museum was full of interesting exhibits and artifacts. The main street was full of casino’s, bars, restaurants, and souvenir shops. I highly recommend this hotel!

Just want to say that this hotel is one of the best! We were checked in by Heather the Front Desk Manager. She is very professional and was very informative about our stay. When me my boyfriend arrived at our room we were very impressed. The bathroom is awesome with a walk in shower. The view was incredible from our balcony!!! There is a small table and chairs to enjoy the view of downtown Deadwood. The bed was very comfortable too. Tyler Nold the ****** Manger was very helpful with a issue we had. He took care of it on the spot and made sure we were taken care of. The resturant on site was good too. We definitely will come back to this gem in the future!!

Don’t count on check in going smooth. Had to stand in line 3 times to finally get 2 of our 3 rooms an hour after check in time and another 40 minutes for the last of the rooms. Front desk staff is not super professional. Saying they will check on things for you and never responding. And when following up they decided not to do anything as “they did their best.” Won’t be going back.

I had points from IHG because of a horrendous Holiday Inn Express stay. I read the reviews VERY carefully before making my decision to stay here and I am glad that I did. On Sunday night I used points and stayed free and Monday night I paid for my night, happily! This is listed as a resort instead of a hotel. You enter through the ******. Then you walk through to an elevator that you take to the lobby of the hotel. Then, you walk from that elevator to the front desk. Here the friendly, welcoming staff already had my key and paperwork ready for when I checked in. Then you walk around the front desk to an elevator where you go from the lobby and go upstairs to one of the hotel's floors. These are different buildings stacked up against the mountain. I went down to the ******. Heidi at the player's club was INCREDIBLE. She went ABOVE and BEYOND to make our stay REMARKABLE! Our room was newly renovated and beautiful. The floor was tiled at the foyer and bathroom. The bedroom was no-shag carpet. The beds and pillows felt amazing. Each headboard curved around the side. The light next to the headboard was appropriately shielded by the headboard to make the light the perfect brightness. The TV was huge. It was on a bracket that allowed it to be angled in any direction. The refrigerator and microwave were behind rattan doors. This made them look better. It also hid the light from the microwave. There is live music and multiple eating locations, including one that combines the option for betting on live sports events. There is a coffee shop and gift shop. The pool and hot tub were closed for renovation when I was there.

The staff here was fantastic! Everyone was friendly and helpful. The hotel was beautiful and very clean. The only drawback was that it took 3 elevators to get to our room. If you have trouble walking or getting around, this hotel will be a challenge for you. Parking is a challenge as well. It's a very narrow parking garage with limited spots. DON'T bring a large vehicle!!

I had a good experience with this hotel. My room was clean and comfortable with no issues to write about. The hotel is within walking distance of Deadwood's main street and less than a mile from Wild Bill Hickocks grave. I've seen lots of confusion regarding getting both to and inside the hotel from other reviewers but honestly, I had no problem with either. Use your GPS and it will bring you right to the parking garage. Cross the street into the big main doors that lead into the ******. Signs direct you to the elevator that brings you up to the hotel. It's easy. I would have no hesitation staying at this hotel again.

The hotels in deadwood won't fail. This hotel is really good in its hardware. They have good pool, good room, and good decoration. I really enjoy the restaurant as well. It should be a 5 star reviewed hotel. However, I encountered two things that are not too good. First of all, when I checked in late night, the front desk seems to not know what to do with Diamond elite member and she couldn't understand what I was saying. She wasted a bit of our time, and still can't achieve anything. Luckily that the morning shift saved her and wrote me to breakfast coupon. I appreciate the later front desk in the morning helped me. Secondly, the room had a hair clip left from whoever stayed in that room. It's kind of bad ... Besides, as a Diamond member, I didn't got upgrade to even a room with a view. It is kind of sad though for someone like me that only visiting the town every 10 years ...