The Elgin, Darjeeling - Heritage Resort & Spa

A lovely experience from service to ambience to food quality , location all value for money.. Truly a 5* experience.. A humble request to take special care and give attention to their pets Kara and Coco.. They are a delight at your property :)

We thoroughly enjoyed our stay at The Elgin which is located in easy walking distance to the main shopping and markets area. Also a short 2k walk to the outstanding Himalayan Mountaineering Institute and famous Zoo. The service was always professional, attentive and helpful (Priyanka, Dileep and Ashoka are just a few names). The buffet style food for breakfast and dinner was also of a high standard. Both inside and outside areas are wonderfully enjoyable to sit and enjoy lunch and a beautiful cup of Darjeeling tea. Our only recommendation would be for an update to the bedding and bath towels but we still rated it 5 stars as everything else far outweighed that small negative. Would highly recommend this historic hotel for an authentic Darjeeling stay. Janet & Baz, Australia.

I and my family thoroughly enjoyed our stay at Elgin. The hotel is very near to the mall and is clean, hygenic place. it is very well maintained without the vintage furnitures and modern amenities. The food was also delicious and they prepared special food on request for my infant daughter. The high tea concept also was superb.

This would have been a 4 star review had it not been for the fact that last night they decided to paint the room next to ours in the middle of the bloody night meaning we got no sleep. This is not acceptable. It’s a heritage hotel and the rooms are very interesting and the service is impeccable. The food is good although I didn’t really need a 4 course meal. I did like the silver teapots for the tea, complete with tea cost! There are lots of interesting photos on the walls and the furniture is period.The heritage style extends to the beds, however, which had a hard and lumpy mattress.

Don't get fooled with the pictures shown specially the bathroom pictures,they r far away from reality n even d food is average specially for vegetarians most of all there is no view from d room as they mention in their room types u get a city view from few rooms but valley view is not at all there.

So we were 3 couples and my husband and me were with an infant. Our daughter is 8 months old. We had booked the deluxe suite so that we could get a bigger room. To begin with first of all, this property is completely run down. Literally apart from the lobby no place is maintained. The room is so rundown as soon as we entered we were all sneezing because of the dust on sofas and beds etc. and what follows is even more disgusting. My husband and me spotted 3 big rats in our room. We try not to think about it because it was extremely traumatic for us. We even had our tiny daughter. We screamed and ran out of the room and were then moved to the newer wing of the property. It was a nightmare. My husband and I decided we will never ever stay in a cheap hotel like this for the next few years. For the same price- Mayfair is 100% way better and more maintained. The kitchen is soooo dirty. The service is so slow. Please don’t stay. And if this experience is not reason enough for you to decide not to, I don’t know what is. After a lot of fighting, we were moved to the newer wing of the property that was cleaner but the linens were same, dirty and old. We were refunded for only 1 night when we stayed there for 2. And none of the consumables were waived. Which as per me was not at all adequate considering the trauma we as a family went through. Sleeping on the bed under which there were rats can be nothing short of a disaster for any hotel. BOYCOTT THIS HOTEL NOW.

One of the worst hotels in Darjeeling. Extremely run down with absolutely no service. This heritage hotel is so heritage, that rats love it. On the 1st night of our stay, we found rats in our DELUXE SUITE that we had booked for 11.5k per night. We were travelling with my 7 month daughter and we were terrified. Does this so called “heritage” hotel know the risks of having rats? Millions of infections could have attracted the baby. Extremely pathetic service in breakfast, lunch and dinner as well. Kindly avoid the hotel at all costs. We demanded that they shift us to the “new” wing which is a little bit better than the old wing. The kitchen and eating area is in the old wing which is not in a fit state to be called a hotel. It’s also not very close to Mall Road, it’s a 5min walk and to reach there you have to walk through a very thin shady lane. Not safe at nights. When they tried to find the rats that had entered our room, they removed the huge pile of dust which was sitting under the sofas and our beds. If you have asthma or any dust allergies, best to look for better options. Mayfair I hear is really good. Please don’t waste your money and health here. Safety rating - 0.1/10 Cleanliness - 0.1/10 Food - 0.1/10 Service - 0.1/10

One could not ask for a better location in terms of proximity to the Mall and view than the Elgin. The rooms are excellent and the property comfortable with a lovely vintage feel. Jason was super helpful and accommodating with the reservations. A real champion!