Central Heritage Resort & Spa Formerly Fortune ITC Resort

Please find below my worst experience at this hotel. I stayed in the new wing which is not in the existing hotel but on the other side of the road. The staff here is highly untrained and have no sense of hospitality. 1. When asked for mineral water, I was given regular water by the staff and they billed me for mineral water. 2. Asked for butter roti plain roti was provided. 3. Wifi was not working in the new wing. 4. Intercom was not working since the wire got cut during drain cleaning, but no information was provided at the reception. 5. Bed room had 2 pillars in the middle of the room which was blocking the view of TV. Pls check picture uploaded. 6. Old furniture is used in new wing. cheap quality mattress was used and quilt had molds. Mattress was rick hard and quilt was torn from the middle. 7. There was no reception or person available in the new wing when intercom was not working so I had to go to the main hotels reception across the street to ask why it's not working. 8. No medicine, medical help is available in and near the hotel. For basic medicine I had to visit the nearby hospital. 9. Room was lacking basic ventilation with no fan for air circulation. So it's my suggestion to avoid staying in this hotel.

Warm reception,Wonderful services , Best and fresh prepared food , extra polite staff , . Sweet &respect full behaviour of staff. Excellently clean ,senetised room service and House keeping . I will prefer of send stay of my family alone , if I am busy elsewhere this hotel safe and secure . Thanks to everyone in-House staff of Central Heritage Resort & Spa formerly Fortune Resort Central Darjeeling for care . I will suggest my friends and known for visit and stay in this Hotel at Darjeeing

HORRIBLE AND TERRIBLE experience, trust me there are far more better and good options available in Darjeeling. We had booked 3 Deluxe rooms, however it turned out to be ordinary rooms. All 3 rooms window faces public toilets and all 3 rooms was nothing less than stink hole. More over no AC and Fan makes it more difficult. We saw dead cockroaches, live spiders and this made whole experience a nightmare. We requested for change of rooms, however were denied rudely by Frontdesk stating we are over booked. Don’t think the management here is any concerned about the experience of Customers. Inspite of knowing these issues they make guest stay. They are only concerned with profiteering out of this opportunity. Worst place I have ever stayed in my 20 years on a vacation with my family.

We stayed at this hotel between Oct 16 and 19, 2024. The hotel could not provide the rooms that were booked as they were overbooked and we had to adjust with other rooms. The most disappointing part of the experience happened on the night of Oct 18. The hotel had taken corporate bookings and 50% of the hotel was occupied by employees of a particular corporate who had some event in the hotel and that created a lot of commotion for the other guests in the hotel as the group was very noisy. During night time post 10 pm when most guests were retired to their rooms, a group of employees from this particular group who were completely drunk started creating extreme nuisance by hurling abuses and slangs amongst themselves, shouting abuses and using un- parliamentary language in the corridors, slamming the doors of other guests and in the process creating an overall ambience of huliganism in a family hotel. This continued for hours. My kid was sleeping in the next room and she woke up in a frightened state of mind with all this happening suddenly and could not sleep until very late that night. We complained at the reception initially only to find out that there were no senior representative from the hotel present at the premises at that point in time. There was no security personnel at the hotel to manage the situation. Several other guests also complained and no action was taken. There was no manager available at the hotel to take care of the situation. Group of kitchen staff and other staff informed that the manager named Suman will only be available next morning. This was completely unacceptable from such a reputed group who has the experience of running hotel for such a long time. No manager or any other senior representative to manage and take care of the situation. No concern for the safety and security of the guests in the hotel. No action being taken for such huliganism created by a group which caused so much inconvenience to all other guests and no enforcement of any rules by the hotel for such serious breach of decorum and decency. Either the hotel management being super complacent pays no heed to all of this and hence had no manager in the hotel to take care of guests or the manager simply skipped his duty without the knowledge of the management and in the process his negligence raised a security concern for other guests at the hotel. All guests should know of the state of affairs at this hotel so that no one else needs to face the situation we had to face during a family trip at this property. Pls make a considered decision next time you consider booking this property for your future stays. We were left red faced with such poor service and absolute mismanagement.

Our stay at Central Heritage Hotel was fantastic! The blend of heritage charm and modern comfort made it truly special. A huge thanks to Shree, who went above and beyond to assist us throughout our visit. The staff was attentive, and the rooms were clean and cozy. Highly recommend for a memorable and relaxing experience!

we found the staff very humble and dedicated who showcased great hospitality throughout the program. The team of staff from the reception to the manager all the had good coordination among themselves which helped us to conduct the program swiftly and smoothly without any complications.

Warm welcome n upgraded room at reception by Ms Shree,Room service n food quality is very good. Reasonable tariff rates. The hygiene and behaviour of the staff is very good. Breakfast variety and quality is excellent.Centraly located . I enjoyed my stay here.

hi everyone here i am going to give genuine review on my stay with central heritage Darjeeling. Few points i am impressed with the services are 1. Wifi connectivity was poor that i couldn’t watch youtube videos at 144p quality. 2. For room service like asking for kettle or asking for water bottles you have to call at least three times at reception after you have to go physically then they will facilitate you. 3. My room number was 133 heritage club room where i was listening the walking sound from above floor every time 4. They have charged around 15k for 2nights but we can find the same property in ncr at hardly 2k. #999 oyo. 5. Wooden floor in the room was very noisy. 6. In the name of heritage they charged like 5 star property but you cannot find even single dental kit in the washroom. You have to call n number of times for basic things. Note - Overall stay was amazing!!

The only good thing about the hotel was the staff and their service. Mr. Lama was v helpful , a one stop solution for any issues , assistance required.. The website needs to be updated. Rooms displayed on the website are completely different from the actual ones. A former ITC group hotel but it disappointed..