Gastnutzer
29. Februar 2024
A beautiful place to relax and very quiet. Spacious room BUT VERY DIRTY mini bar. Before our arrival date, we informed room reservation team that we are celebrating anniversary. I emailed them if its possible to set up wine bucket, rose petals and a simple greetings card. BUT instead, I received a reply "WE WILL TRY OUR BEST" Honestly, you're not trying your best, you are just LAZY! I wouldn't mind to pay extra if that's your main concern. After all, its our anniversary and I wouldn't mind to pay lil extra just to surprise my partner. As a hotelier by profession, this is very simple request and something that can be done to wow the guests! but you FAILED!! Because you are not Service- Oriented. To the F&B Management, please train your staffs basic cutlery set up, product knowledge and proper standards. And please keep your cats specially when your guests are having their meal in gazebo.
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