Found a bug on the headboard of the bed - inches from my head! We took it to the front desk and were told to speak to the staff in the morning. Upon checking out the next morning, we addressed the matter with the Sharon at the front desk. In a most condescending manner, we told that this bug was indigenous to the area, and it was perfectly acceptable to find them in our bed!!! Sharon offered us 3,000 in Hilton points as compensation, which we found totally unacceptable. Not only did we find a bug in our room (which was not very clean to start with), Sharon's haughty attitude toward us made us feel as though our concerns were childish and insignificant. We asked for the General Manager, Gautam Nanda, but, of course, he was unavailable at the time. Sharon provided his business card, and advised us to call him. We called Gautam, but .... big surprise ... were connected with his voicemail. A detailed message was left, but we never received a return call from him .... the G.M. of the hotel! We subsequently contacted Hilton Guest Assistance, the problem has been resolved, and we will receive a full refund. Beyond finding a bug in my bed, I'm absolutely appalled by the attitude and poor customer service we received from this Hilton property. As an Honors member and repeat customer at this hotel, we expected far better treatment. We won't be back, nor will be recommend this location.
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