Just returned from a 3 night stay at this hotel. Checked in on Thursday 5/16/24, checked out on Sunday 5/19/24. Parking: probably the most common complaint that people have made about this hotel. They charge a whopping $35/night for “valet parking”, which did not mean there was a valet that parked your car, but simply someone sitting at a kiosk in front who gives you a ticket to put on your dash after you self-park your car. I don’t need mind if a property charges a nominal amount for parking, but $35/night for self parking and calling it valet parking is outright highway robbery. I’m sure the hotel manager will respond to this complaint by saying “it’s common practice for hotels in this area to charge for parking” but that is not quite true - there are many other hotels in the immediate area and many of them do not charge to self-park your car. Check-in: I’m a Hilton Honors Gold member and that was acknowledged at check-in, plus was given 2 bottles of water. Check-in process was fast and easy and the front desk clerk was courteous and helpful. Elevator: the property has 2 elevators but only one was operational for the entire duration of my stay. Because this hotel has a rooftop bar, in the evenings it made for some long waits to ride the elevator to my assigned floor. Weaksauce. Room: I selected room 421 at check-in because I had read multiple reviews from people complaining about excessive noise in rooms facing the freeway (the hotel is located right across the street from I-35E). 421 is located on the opposite side of the hotel facing the parking lot and did not have any noise issues. The room opens to an entryway where the mini fridge, coat hanger bar, and coat hooks on the wall are located, and leads to the bedroom on the right and bathroom on the right. The main room layout is simply bizarre - quite large (I estimate around 500 sqft) but looked and felt like a prison cell - aside from the king size bed, 2 small bedside stool tables, TV mounted on the wall, a small bench underneath it, and a minimalist desk and chair next to the wall, there is NO other furniture in the room, and no decor on the walls. No dresser, closet, armoire, safe, or lounge chair. There is no place to store your clothes unless you just place them on the bench or hang them up on the hanger bar (which is just a pipe that comes down from the ceiling and mounts into the wall). Additionally, the vinyl tile floor has no carpeting at all and because there is very little furniture in the room, any sound produces a significant echo throughout the room. I’m not sure if this room was supposed to be a handicapped accessible room or not, but there was a LOT of empty space in it that could easily have accommodated a guest in a wheelchair with room to spare. Very, very strange layout. And finally, the only lighting available in the room was 3 small wall mounted lamps (1 on each side of the bed, 1 next to the desk) and a floor lamp near the bed. For such a larg
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