Marriott Dallas Uptown

Text: We booked for 10 nights. Lots of positives. Great A/C in the rooms. A fairly newly built property. Nice quiet neighborhood right near the Katy Trail. Just a 30 minute walk to the Equinox gym in Highland Park- which I believe to be the best Equinox in the chain. Adequately equipped hotel gym on 4th floor. Great and convenient Valet Parking- all great guys. Very good concierge lounge- nice variety in the evenings; much better than the one at the nearby JW Marriott. Lots of great employees- most notable Toni in PBX/Operator. She helped us pre arrival during a couple of calls leading up to the stay. Kelley in Concierge lounge is fantastic, so personable and caring. Tamara, Mary and all the servers and managers in the back restaurant Good Graces- Allison in Executive Offices- so kind. Only issues we experienced were some noise from above as they have no carpeting in the rooms- ended up moving up to the top floor (14th floor) after a few nights and no more noise issues after that. A filthy and stained bath towel at check in that I gave back to them one night that then got returned to me 20 minutes later by a front desk staff member; just a bizarre incident! And a very surly, unfriendly bartender in the lobby lounge that upset me personally while ordering food from her one night for take out- and then also upset my spouse a few nights later with the same surly and rude demeanor; truly appalling.

Stayed here for the Crimes Against child abuse conference. I was very disappointed! There is no pool! There is no Continental Breakfast! The staff were very nice! My room was on the 4th floor and overlooking the inside of the hotel. Which I hated, I would rather have windows facing the outside. The shower was amazing and very clean. It was a great conference just wish they offered breakfast and a pool!

Beautiful hotel. Great location. But totally hollow service. Uncomfortable, 100% synthetic comforter so impossible to sleep under (cold-hot-cold-hot) that I had to finally tear it out of the duvet. At least that was as 100% cotton and if I folded it three times almost resembles the semblance of a blanket. Then I’m thirsty and hungry. No water or snacks in the room. No mini bar. That’s fine. I’ll go downstairs and buy a snack from surely somewhere in their neglect they’ll have and be happy to charge me. Nope. Their outsourced services Starbucks bar is already closed. Nothing. Absolutely no snack from anywhere I can purchase. My only option is to walk into the homeless ghetto that is McKinney “Street” (it’s actually an Avenue) to 7-Eleven.

Exceptional accommodations await at this wonderful establishment. Boasting a contemporary and stylish ambiance, the venue offers a superb dining experience at its excellent restaurant and bar. The staff members are not only welcoming but also exceptionally kind, ensuring a delightful stay. The heated pool and well-equipped fitness center added to the overall appeal, providing relaxation and fitness options. Every encounter with the staff revealed eagerness to assist, creating a warm and inviting atmosphere. The presence of charming patios throughout enhances the neighborly feel, making it a truly outstanding place to stay.

Great staff, nice decor and great location. People are friendly and eager to help. Restaurant is very good, nice menu variety. Brunch on Saturday was excellent and loved the mimosa price. I recommend this place for families

I went here for an event organized by a 3rd party. When I was in the Greatroom Lounge the waitress Karrie came up to my friend and I and asked us what we wanted to drink. We were there for the event and not interested in drinking so we told her we were okay. She goes on to insist there is a $20 minimum to order to be a part of the event. We told her we didn't want a drink. She later came back up to me and was like I'll take your card so I can open up a tab. I really didn't have a choice and had to give her my card. She was very rude, I had no choice, I didn't want to go back and forth with her. Later after the event, I spoke with the event organizer and he said the $20 minimum was only applicable if we needed our parking validated. I did not indeed need my parking validated. He said no that was wrong then, she shouldn't have said we HAD to order because that was not a part of the event. Not only did she make me order drinks, she overcharged me for the drinks. I ordered a $10 drink and a $14 dollar drink, and my total was $34 and some change. She not only over charged me for the drink, she charged me an additional $5 service fee. At this point I asked to speak with the manager Joshua. Joshua said we had to order the drinks and the extra $5 dollar fee was a service charge because "my" party was greater than 6. THIS WAS NOT MY EVENT, IT WAS PLANNED BY A 3RD PARTY WHO HOSTED AND ORGANIZED THE EVENT. The event planner even said that was not a thing we had to order drinks. The manager could care less about the party experience and did even care to look into it, he just brushed me off. For a nice upscale hotel, they scam their guests and behave poorly. I would not recommend going here, this is how they treat their guests.