Comfort Suites West Dallas - Cockrell Hill

Good experience

Great location for food etc. There are lot of eateries there. There is a Walmart nearby. Even a gas station. Very Clean area. I felt safe staying there. If you need new towels you have to bring them down to the front desk. I recommend this hotel if you need to be near places to eat. You're right by the freeway to get downtown.

Worst customer service ever. Woman at desk was flat out rude and unhelpful. We arrived at 10pm on Fri 12/8 after booking in July through *******. The woman at the desk looked for our reservation and stated that we did not have one. She never introduced herself and had no ID so I am not sure of her name. Most of our interaction with her was dome without her even looking up at us despite us being the only customers at the desk throughout. After we showed her the reservation confirmation she told us multiple times that we must have canceled or done something wrong before she suggested we step away from her desk and call *******. We did so and ******* said that they were emailing her the reservation. After this was attempted multiple times and she stated that she was not recieving the email so there was nothing she could do. We then asked if there was a room we could get if we canceled through ******* and paid at that time. She then quoted us a price 250 dollars higher than what we had paid. She said that was the best they could do because she didn't screw it up. I then went to the hotels website (not a Third party) I found a room I could book immediately for the same price as our ******* reservation. When we showed her this she just kept repeating. We don't do online that is not my problem. We explained that this was the hotels website and she kept repeating we don't do online The ******* rep then attempted speaking to her on the phone. She told them multiple times "I am the manager and this is not our problem." We then decided to leave and stay at a marriott rather than rebooking our room online due to how rude and unhelpful this woman was

Partner and I stayed in a king suite for 2 nights during a leisure trip to Dallas museums. Location makes for convenient day trips into Dallas or Arlington. Felt safe, rooms was clean, and right next to gas and fast food. Self identified nitpicky comments. Bed was a little hard for my liking, AC never really got cold enough in our room although it was 100 degrees out. Staff was cordial. Tea selection was great, but no hot water even at breakfast. Regardless, none of the nitpicky stuff would keep me from staying here again. Would recommend to anyone looking for a convenient landing spot for day trips to Dallas.

Have stayed at this property before since family live not too far away. Convenient location and clean. Rooms are nice and spacious. Bathrooms much larger than the Comfort Suites we stayed in Joplin, MO the previous night. One of the rooms wasn’t clean upon check in and the TV wasn’t working in one of the rooms but after that things went smoothly. Breakfast was pretty good and staff was friendly. Will return when in Dallas.

The location of this hotel is good if you're wanting to have easy access to downtown Dallas. The room itself was overall clean. Those are the only two positive statements I can really make about this hotel. Upon arrival, the front desk person didn't even make eye contact. No pleasantries and no hotel information... he hardly said five words to me. Extremely unfriendly and unwelcoming. The common areas (especially the elevator and the hallway of the floor my room was on) reeked of ****. There was trash outside multiple rooms - somewhat understandable given staffing shortages lately. The room itself was fine. The A/C unit was extremely loud with a rattling noise but that was actually a relief given all of the interstate noise. Also, as a female I felt very uncomfortable walking in and out of the hotel. It seems most of the guests I saw were men and there were a lot of big rig cabs taking up multiple spots in the parking lot. There is a gas station/convenience store basically right in the parking lot of this hotel and a couple of fast food options. But again, it was uncomfortable to be out there. I have stayed here a few times over the years but it has been several years since my last visit. It has really gone downhill.