Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

It’s was just rough around the edges and service was terrible

location is convenient not far from exhibition center, at this time early October the swimming pool is open but not heated and not clean

Great location in the city, clean and comfortable

Easy to walk to most places downtown with no issues for me!

Fair hotel.. Good price.. There’s a Mc Donalds very close.. The room is big.. Beds and pillows are comfortable. Good breakfast.. I’d stay again..!

Good location at reasonable price. Rooms clean. The only issue I had was with the plugs. I had to charge my phone in the bathroom. And the fridge was missing. People at reception were very nice and accommodating

Staff and security were courteous and friendly. Rooms were clean, beds and pillows were comfortable.

Something very strange about this hotel: As a very frequent traveler all over the world, I have NEVER see staff treating client like ****. The manager Laura is clearly ******. I was trying to do my check in but I had my DL stolen. I ask her if they can do something, bc I had the credit card and also debit car used for book. She was GROSS. I asked for the manager in order to try something (I ask to go to my room then find my wallet and go back after shower). She gave me attitude. And also she left the front desk leave me talk to myself. At the end she verbalize. “I don’t need you here”. I was about to call the police. But I was in Dallas for work and no time to waste with this kind of people. CROWNE NEEDDS URGENT TRAINING THOSE PEOPLE IN FRONT DESK. Obviously I’ve asked for my money back and leave the hotel. Curios thing: I’ve mentioned the situation. With other people in person and many of them said “CROWNE DOWNTON DALLAS HELL NO”.

酒店的地理位置距離景點和商業區都很近。房間內的設施也完善，地理位置也很安靜，讓我在旅途中得到了很好的休息，性價比高，雖然價格相對便宜，但房間內的設施和服務的質量卻絲毫不遜色