Gastnutzer
7. Februar 2023
The night was young, I arrived in good time. My reservation was missing. Even after my agent got through and shared details, the Manager insisted he must sight the card used for payment with full details of card number and holder's name. I was treated like a beggar. I understood, he sold rooms to people who reached out directly and left me in the lurch since I am coming through an agent. Finally, at midnight, when those reservations lapsed, he gave me a room (as a favour, he said) till in the morning when he reconciles with my IATA travel agent. In the morning, my room was without hot water and no technician to look at the plumbing. I was promised a remedy which never came. The choice of breakfast was too poor and limited though the madam kept repeating it is "halal". I also realised the hotel encourages cash payments only for services, including food. This is restrictive as guests would prefer to sign and settle at checkout. On the whole, my 5 nights was a nightmare I wouldn't want any guest to go through. Make sure your reservation is perfected and call in advance to confirm. Make arrangements for cash to settle bills. And also for those who want to sample gourmet dishes, please look elsewhere. There are no facilities like parking, pool or bar. The coffee bar at the reception never functioned throughout my stay. I was surprised, they advertised for a loyalty programme. Not for me if this is what they offer.
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